Provide premium CICS system programming support and services to Ensono mainframe clients.
The successful candidate will perform mainframe CICS Transaction Server software administration and tuning to support our customers CICS environments. The individual will need to work with vendor personnel to achieve timely solutions of CICS related problems.

Responsibilities

Fulfill customer service requests for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
Provide primary support for reported problems related to CICS TS and related OEM software products
Provide support on 24 x 7 x 365 basis across multiple time zones.
Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
Communicate to both customer and management the status of issues at intervals during resolution process.
Maintain documentation of issue cause, action, and resolution in the designated problem tracking system.
Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
In joint co-operation with the Disaster Recovery Services and other technical teams, successfully execute tasks associated with any given customer s disaster recovery plans.
Adhere to a schedule that efficiently manages resources and allows timely implementations.
Follow ITSM change control procedures.

Mandatory Skills

Self-motivated and able to work independently.
Demonstrated ability to respond quickly and effectively to support requests from multiple clients
Must be able to multi-task and work under short deadlines and in high pressure situations.
Excellent communication skills (written, verbal and presentations)
Ability to work as part of a team, as well as independently.
Experience in installation / upgrade / customization of CICS TS and OEM products
SMPE Knowledge and experience

Good to have skills

Self-motivated and able to work independently.
Demonstrated ability to respond quickly and effectively to support requests from multiple clients
Must be able to multi-task and work under short deadlines and in high pressure situations.
Excellent communication skills (written, verbal and presentations)
Ability to work as part of a team, as well as independently.
SMPE Knowledge and experience

Senior CICS Systems Programmer