Cloud Services, Data Analytics, SAP, It Infrastructure, Cybersecurity, Digital Transformation, business intelligence, AI automation

Servicenow, BMC Remedy, Itil Framework, Dynatrace, Splunk, Datadog, ITSM tooling, Jira Service Management, AIOps observability tools

It Service Management, It Service Delivery, Itil, Disaster Recovery, Business Continuity Planning, Vendor Management, Third-Party Vendor Management

Major Incident Management, Itil, Problem Management, risk assessments, incident reduction, Knowledge Management, MSP governance models, executive performance narratives, data-driven metrics, Request Fulfillment, Change Enablement, operational reporting frameworks, Change Control, cross-functional ITSM training

program & project management, SAP, vendor management, Manufacturing Systems, supply chain planning systems, Kinaxis, BlueYonder, IT roadmap development

vendor coordination , It Delivery, SAP, Guidewire, Risk Management, Project Management, Budgeting, Planning

Linux, Mcsa, Windows, Avaya Pbx, MCSE, It Infrastructure, Websense, Windows Server, RedHat, Ms Sql Server, Ms Office, Cissp, Winmatrix, CRISC, TrendMicro OfficeScan, ForcePoint

Release planning, System Architecture, external integrations, incident resolution, AI functionality, large-scale gaming platforms, system recovery protocols, enterprise SAP HR Applications, design skills