Job Requirements

About the Role

The Sales Manager – Personal Loan will be responsible for acquiring new customers for personal loans across designated branches in India. This role involves direct customer interaction, understanding their financial needs, and offering suitable banking products. The incumbent will act as a bridge between customers and the bank, ensuring exceptional service delivery. Additionally, the role includes catchment mapping, gathering customer feedback, identifying business opportunities, and deepening customer relationships to maximize lifetime value and contribute to the bank's growth objectives.

Key Responsibilities

Primary Responsibilities

Acquire new Personal Loan customers within the identified segment.
Consistently meet and exceed monthly targets for customer acquisition.
Analyze customer needs related to transaction banking and offer appropriate solutions.
Provide regular feedback to Relationship Managers on customer needs and business opportunities.
Ensure adherence to selling norms and Standard Operating Procedures (SOPs) as defined by the organization.
Maintain strict compliance with internal policies and external regulatory guidelines.
Ensure high-quality sourcing aligned with the bank's policies.

Secondary Responsibilities

Supervise catchment mapping and monitor customer feedback to identify potential opportunities.
Promote a culture of customer centricity, innovation, compliance, and integrity within the team.
Encourage automation and digital enablement to holistically meet customer needs.
Mentor and coach senior team members to align with organizational values.
Attract and retain top talent to support the bank's rapid growth targets.

What We Are Looking For

Education

Graduate in any discipline (mandatory) FullTime

Experience

Minimum of 2 years of relevant experience in BFSI

Skills and Attributes

Strong customer orientation and relationship-building skills
Excellent communication and interpersonal abilities
Ability to work in a fast-paced, target-driven environment
Knowledge of banking products and regulatory guidelines
Leadership and team mentoring capabilities
Digital mindset with a focus on automation and innovation

Sales Manager-Personal Loan-Sales

Sales Manager-Personal Loan (DSA)