Digital Solution Architect

Location: Hybrid

Role Summary

As NTT DATA evolves its Business Process Services (BPS) into AI-native, agentic, and outcome-driven ecosystems, this role sits at the heart of that transformational growth.

The Digital BPS Solution Architecture will be the leader responsible for solutioning next-generation BPaaS (Business-Process-as-a-Service) deals —where intelligent automation, composable services, and scalable digital platforms converge to deliver measurable business value.

This role will shape the growth blueprint and solution governance across global BPS pursuits, working at the intersection of technology, process, and business strategy.

Key Responsibilities

Strategic Architecture Leadership
Define and evolve the global BPS architecture strategy aligned with the organization's AI-driven transformation vision.
Lead and mentor a team of senior architects to create modular, composable, and reusable BPS components across domains.
Act as a trusted advisor to the Global Head and executive leadership, influencing solution strategy, go-to-market positioning, and investment priorities.
Drive architectural governance, ensuring scalability, security, compliance, and quality across all BPS offerings.
Solution & Platform Design
Architect end-to-end BPaaS solutions combining process, data, and technology—infused with intelligent automation, analytics, and agentic AI.
Design microservices-based, API-first architectures to support agile deployment, integration, and reusability.
Lead the development of architecture patterns, frameworks, and reference models for process transformation initiatives.
Pre-Sales & Client Engagement
Partner with the sales, pursuit, and delivery teams to shape winning solution responses for large, complex BPS deals.
Present architectural vision and value realization frameworks to CxO-level stakeholders during pursuits.
Assess solution feasibility, cost structures, and delivery models while ensuring innovation and differentiation.
Delivery Enablement & Continuous Improvement
Oversee the transition from design to delivery, ensuring architecture integrity and adherence to defined principles.
Conduct periodic architecture reviews, audits, and optimization assessments to drive continuous improvement.
Build reusable assets, accelerators, and blueprints to shorten time-to-market and improve solution quality.
Innovation & Thought Leadership
Collaborate with internal R&D and innovation labs to industrialize IP, develop prototypes, and scale successful pilots.
Represent NTT DATA's BPS practice in industry forums, whitepapers, and innovation showcases.

Qualifications & Experience

15+ years in Business Process Services, Digital Transformation, or Enterprise Architecture roles; 5+ years leading solution or architecture teams.
Proven success designing large, multi-domain BPS or BPaaS solutions across industries such as insurance, healthcare, or financial services.
Deep understanding of process transformation frameworks, outcome-based models, and value realization strategies.
Strong expertise in cloud platforms, automation, AI / ML integration, data orchestration, and workflow optimization.
Excellent executive presence with strong storytelling and influencing skills across technical and business audiences.

Success Metrics

Win rate improvement for large BPS pursuits through innovative architecture design.
Increased adoption of modular, reusable frameworks across engagements.
Reduction in time-to-solution and delivery cost through standardized patterns.
Quantifiable client outcomes: improved efficiency, accuracy, and ROI enabled by architecture.
Internal IP / innovation contributions thought leadership visibility, and architecture excellence.

Why This Role Matters

This is a pivotal leadership role in shaping NTT DATA's future of Business Process Services — evolving traditional outsourcing into AI-driven, agentic, composable service ecosystems.

Domain Solution Architect