Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Mainframe Batch & Console Operations Lead at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You will have the opportunity to work with cutting-edge technology, supervise and control intricate networks and applications, and operate distributed systems in a multi-vendor environment.

As a Computer Operator you will be on the technical frontline - performing batch operations as per service agreements, analyzing first-level issues across systems, and resolving/routing issues as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements, ensuring that we provide the highest level of service to our customers.

Key Responsibilities:

Monitor system consoles, WTORs, SYSLOG, and alerts
Execute MVS/JES2 commands for system and job control
Monitor and manage batch cycles using Zeke / OPC (job flows, dependencies, calendars)
Perform job actions: submit, hold, release, cancel, restart
Monitor batch delays, long-running jobs, and SLA-critical workloads
Execute basic JCL overrides and ad-hoc job scheduling
Provide L3 support for job abends and system issues
Perform spool management and subsystem start/stop activities
Follow escalation procedures for incidents and coordinate with L2/L3 teams

If you have a passion for technology and a desire to continually improve your skills - this is the position for you. You will work with a talented team of professionals and collaborate on exciting projects that are shaping the future of our industry.

Your Future at Kyndryl
As a Computer Operator, you will be interacting and collaborating with cross-functional teams which makes identifying career paths with Kyndryl easy. Whether you want to delve into the intricacies of automating complex processes, drive essential systems, or ensure top-notch delivery to our customers, there is a path for you - and we're invested in paving the way.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required Technical and Professional Expertise

9+ years of experience in Mainframe Computer Operations and production support environments.
Strong hands-on experience with IBM z/OS, MVS, and JES2 operating environments.
Expertise in batch scheduling and workload management using ZEKE and/or IBM OPC/TWS scheduling tools.
Experience in monitoring and managing Batch job execution and recovery ,Console operations, Job queues and enqueue conditions, CPU utilization and workload performance, SLA-driven production schedules
Proficiency in performing JCL overrides, reruns, job restarts, and batch recovery activities.
Hands-on experience performing z/OS IPL activities (manual and automated).
Experience with HMC operations, including IPL and Stand-Alone Dump procedures.
Working knowledge of MVS and JES2 commands for job, task, and subsystem management.
Experience monitoring SYSLOG, console buffers, connectivity issues, and contention situations.
Experience with incident management, ticketing systems, escalation processes, and production support workflows.
Strong troubleshooting and problem-resolution skills in high-pressure production environments.
Ability to work in a 24x7 rotational support model and handle critical production incidents independently.

Preferred Technical and Professional Experience

Exposure to CICS, DB2, and related subsystem monitoring and operational support.
Experience supporting Disaster Recovery (DR) exercises, business continuity testing, and recovery operations.
Hands-on experience with Endevor deployment and change-management activities.
Experience monitoring and supporting IBM TS7700 Virtual Tape Storage environments.
Knowledge of SMF reporting, system performance analysis, and operational reporting.
Familiarity with storage operations, virtual tape management, and tape recovery processes.
Exposure to automation tools and enterprise monitoring platforms used in large-scale mainframe environments.
Working knowledge of enterprise production control and workload automation best practices.
Knowledge of ITIL-based incident, problem, and change management processes.

Being You

The Kyn in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.