Requisition ID: R1121291

Designation: Solutions Architect - Qualtrics

Experience: 10+ years

Location: Mumbai – Thane/Goregaon

Shift: EST, USA

Qualifications:

Bachelor's degree in Computer Science or related technical field (required)
Master's degree in Computer Science (preferred)

Job Description

Role Overview

We are seeking an experienced Solution Architect to design and deliver enterprise-grade cloud solutions with deep expertise in Qualtrics, AWS, and enterprise experience platforms. This role combines technical architecture, hands-on development, and client engagement to build scalable, secure integration solutions across industries including banking, telecommunications, automotive, healthcare, and aviation. The successful candidate will drive end-to-end solutioning from requirements discovery through implementation and serve as a trusted advisor on platform customization, data automation, and cloud-native transformation.

Key Responsibilities

Requirements Discovery & Pre-Sales:

Support pre-sales activities, including proposal development, solution scoping, effort estimation, and client presentations.
Collaborate with business stakeholders to gather requirements and define secure, scalable, and high-performing solutions.
Document requirements, architectural decisions, and trade-offs to ensure alignment across stakeholders.

Solution Architecture & Design:

Architect cloud-native solutions leveraging AWS services such as Lambda, API Gateway, DynamoDB, and S3.
Design end-to-end architectures encompassing applications, integrations, data flows, infrastructure, and APIs.
Lead the design and implementation of Qualtrics XM solutions across CX, EX, PX, and Brand Experience.
Develop integrations with CRM systems, ticketing platforms, messaging gateways, data warehouses, kiosk systems, and BI tools.
Conduct code reviews and mentor development teams on cloud-native and engineering best practices.

Client Advisory & Strategy:

Align technical solutions with client business objectives and future scalability needs.
Act as a trusted advisor, translating complex technical concepts into actionable business recommendations.
Present solution strategies and insights to executive leadership.

Program Governance:

Oversee the full project lifecycle from scoping and design through implementation and client enablement.
Ensure adherence to architectural standards, compliance requirements, and delivery best practices.

Scalability & Innovation:

Build reusable frameworks and accelerators to enhance delivery efficiency.
Design future-ready architectures that evolve with client needs and technological advancements.
Lead development of serverless applications using Node.js, Python, and React.

Required Qualifications:

Bachelor's degree in Computer Science or a related technical field; Master's degree preferred.
15+ years of experience in solution architecture, preferably in consulting or client-facing environments.
Current Qualtrics certification with hands-on expertise in Qualtrics CX and EX.
Strong experience with AWS and familiarity with Azure and GCP.
Proficiency in Node.js, Python, SQL, React, Angular, HTML/CSS, Jenkins, Docker, and Git.
Knowledge of AI/ML concepts, Generative AI, and Qualtrics AI capabilities.
Excellent communication, presentation, and stakeholder management skills.

Preferred Qualifications:

AWS Certified Solutions Architect and advanced Qualtrics certifications.
Experience with Agile/Scrum methodologies.
Familiarity with customer journey mapping, Voice of Customer programs, employee engagement frameworks, and data analytics.

Why Join Us:

Shape customer and employee experience strategies across diverse industries.
Work with cutting-edge technologies and enterprise integrations.
Deliver transformative solutions while collaborating with global clients and high-performing teams.

Solutions Architect (Qualtrics)