Location: Baner, Pune

Employment Type: Full-Time

Shift: EST to PST

About The Role

We are seeking a Technical Support Engineer (L2) to provide second-level functional and technical support for NetSuite ERP. This role focuses on troubleshooting complex business process issues, supporting NetSuite configurations, workflows, reporting, and integrations while ensuring high-quality service delivery for global clients.

Key Responsibilities

Handle L2 incidents and complex service requests.
Troubleshoot and resolve advanced functional issues within SLA.
Configure and maintain NetSuite modules including Financials, O2C, and P2P.
Configure forms, fields, records, workflows using SuiteBuilder and SuiteFlow.
Create and maintain advanced Saved Searches, reports, and dashboards.
Support CSV imports, data corrections, and validation activities.
Troubleshoot integration issues involving REST/SOAP APIs and middleware platforms.
Perform root cause analysis and recommend preventive solutions.
Support monthly and year-end financial business processes.
Assist during production deployments and release validation.
Mentor L1 engineers and contribute to the knowledge base.
Coordinate with US clients and internal teams during overlapping business hours.
Follow ITIL Incident, Problem, Change, and Request Management processes.

Technical Skills

SuiteBuilder
SuiteFlow
Advanced Saved Searches
SuiteAnalytics & Reports
CSV Import
REST/SOAP API troubleshooting
Basic SuiteScript understanding
Ticketing tools (Jira, ServiceNow, Azure DevOps)

Functional Knowledge

Financial Management
Order-to-Cash (O2C)
Procure-to-Pay (P2P)
Inventory & Warehouse Management
CRM
OneWorld (Basic)

Preferred Qualifications

Bachelor's degree in Computer Science, IT, Engineering, or related field.
2–4 years of ERP/Application Support experience.
Minimum 2 years of hands-on NetSuite support experience.
NetSuite SuiteFoundation Certification (Preferred).
ITIL Foundation Certification (Preferred).
Exposure to REST/SOAP integrations and SuiteScript.

Soft Skills

Strong analytical and problem-solving skills.
Excellent communication and stakeholder management.
Ability to work independently in a fast-paced support environment.
Customer-centric approach.

Technical Support Engineer - Netsuite