JOB DESCRIPTION

Are you ready to make an impact at DTCC

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

The Lead Systems Engineer is a senior technical role responsible for supporting the modernization, stability, and performance of the enterprise Digital Workplace virtual infrastructure. This position plays a critical role in operationalizing and optimizing enduser computing (EUC) platforms toward Microsoft Azurebased services, including Azure Virtual Desktop (AVD) and Windows 365, while ensuring a secure, resilient, and highquality user experience.

The role operates at the highest technical level, providing thirdlevel engineering support for virtual desktops and serving as a technical authority across the full lifecycle of platform design, implementation, optimization, and operational support. The engineer works in close partnership with DWS architecture and key stakeholders to deliver and operationalize cloudaligned solutions that drive Digital Workplace Service modernization outcomes.

Your Primary Responsibilities:

Serves as a third level technical support Engineer for day-to-day activities, analysis, troubleshooting and is responsible for the integrity and reliability of the VDI environments.
Serves as a subject matter expert in Microsoft Azure Services, Windows 365, Azure Virtual Desktop (AVD) and Microsoft Entra.
Responsible for supporting the implementation of new systems, upgrades, and modifications. Will also participate in planning, testing, coordinating, and scheduling. Will ensure that change management and defined security procedures for all assigned systems are executed in accordance with client policies and procedures.
Minimizes client service interruptions through early identification and resolution of problems. Analyzes monitoring and maintenance data and implements changes as required to achieve optimum performance. Makes and implements recommendations for resources required to maintain and/or expand service levels.
Leverages automation and scripting to standardize, accelerate, and scale operational workflows across the Digital Workplace virtual infrastructure, supporting both new implementations and repetitive support tasks.
Deploy, Configure, and Maintain iGel OS platform and support endpoint management with automated processes for installation of updates and configuration.
Performs routine system analysis, develops reporting metrics, performs proactive and predictive analysis, documentation, testing, implementation, and on-going support. Responsible for problem management activities, providing tier-three support for incident and problem resolution.
Extensive interfacing, collaboration, and coordination of efforts with vendors and other departments in the company
Provides training to Help Desk team members, Operations staff and Level 1-2 Engineers, as needed
Must be flexible and be available to provide off-hours support when required and be a part of a 24/7 On-Call rotation
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk escalates appropriately

Qualifications:

6+ years of related experience
Bachelor's degree (preferred) or equivalent experience

Talents Needed for Success:

Minimum of 5 years experience in Desktop and Remote Access Technologies including VDI and Citrix Cloud
Subject Matter Expert with 5+ years of experience in the following Citrix technologies: CVAD (Citrix Virtual Applications and Desktops), NetScaler, Provisioning Services, Machine Creation Services, Cloud Services and Storefront servers.
5 + Years experience with Microsoft Windows Server and Workstation technologies
Strong knowledge of Microsoft Azure Cloud Services, Infrastructure services such as Networking, Print and File Services, Storage Services, Security Services and Active directory Policy management.
Microsoft Azure services (design/implementation/optimization/troubleshooting)
Azure Virtual Desktop (AVD) (host pools, images, scaling, FSLogix, monitoring, performance)
Windows 365 and Azure Virtual Desktop (AVD) (use cases, integration, connectivity, support model)
Networking for cloud/VDI (VNets, DNS, NSGs, firewall/proxy, latency/bandwidth)
Microsoft Entra (Entra ID) (Conditional Access, MFA, governance, integration for virtual desktops)
Strong knowledge of IGEL platform:
OS Base Build & Configuration
Authorization & Authentication
Support and Management of the endpoint devices including maintenance
Knowledge of SysTrack monitoring tools, Microsoft SQL Server, and IIS.
Strong background in Ivanti formerly known as AppSense Management Suite and Storage Area Networks
Knowledge of PowerShell scripting
Strong project management and leadership skills
Self-starter, independent worker, and team player
Good written and verbal communication skills
Working knowledge of the ITIL framework
Knowledge and expertise in disaster recovery procedures

ABOUT THE TEAM

Enterprise Product & Platform Engineering transforms the way we deliver infrastructure to our business clients. A key construct of EP&PE will be the evolution of the IT Product Manager, who will partner with the Engineering organization, the Business Aligned Service Delivery organization, the DevSecOps organization as well as our operational support teams to ensure that this organization provides high quality, commercially attractive and timely solutions to support our business strategy.