ticketing systems , Itil Framework, Operating Systems, Windows, customer service, hardware platforms, Service Management, service desk tools, Technical Troubleshooting

email clients , Servicenow, Dns, Jira, Windows, Vpn, Hardware Troubleshooting, Macos, Linux, remote desktop tools, Active Directory, ITSM tools

Servicenow, Problem-solving, MACD Operations, Project Coordination, VoIP Technologies