About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Role: Business analyst focuses on data, statistical analysis and reporting to help investigate and analyze business performance, provide insights, and drive recommendations to improve performance.

Expectations/ Requirements:

Process Improvement: Identify, design, and implement operational processes and systems across departments to enhance efficiency and effectiveness.Ensure that these processes are scalable, efficient, and align with business goals.

Cross-functional Collaboration: Collaborate with department heads (e.g., sales, marketing, finance, product, etc.) to ensure various business requirements.

Data Analysis & Reporting: Analyze business performance data to identify trends, challenges, and opportunities. Prepare regular reports and provide actionable insights to senior leadership.

Device Planning & Allocation: Ensure the effective planning & optimal allocation to meet business demands and company objectives.

Efficiency: Monitor day-to-day business operations to identify bottlenecks, inefficiencies, and risks, and implement solutions to improve workflow and productivity.

Budget Management: Manage the device budget, ensuring that spending aligns with organizational goals and strategic priorities.

Risk Management: Identify and mitigate operational risks by developing and implementing appropriate contingency plans.

Vendor & Supplier Management: Manage relationships with key vendors and service providers, ensuring that service levels are met, and contracts are negotiated effectively.

Continuous Improvement: Foster a culture of continuous improvement by identifying new tools, technologies, and methodologies to improve operations.

Key Skills Required:

Experience with SQL or other data analysis tools.

Proficiency in business analysis tools (e.g., Microsoft Visio, Lucidchart) and Microsoft Office Suite (Word, Excel, PowerPoint).

Strong documentation skills, with the ability to create clear and detailed business requirements, process flows, and reports.

Experience with data visualization and reporting tools (e.g., Tableau, Google Data Studio).

Education: Applicants must have an engineering academic background with specialization in data science .

Why join us : We aim at bringing half a billion Indians into the mainstream economy, and everyone working here is striving to achieve that goal. Our success is rooted in our people's collective energy and unwavering focus on the customers, and that's how it will always be. We are the largest merchant acquirer in India.

Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India's largest digital lending story is brewing here. It is your opportunity to be a part of the story!

Business Analyst - Team Lead- General Trade QR