technology architecture , Elk, Ibm Datapower, Prometheus, Grafana, Appdynamics, Unix Scripting, Terraform, Ansible, Dynatrace, Splunk, Python, GitOps, Cloud platforms, Apigee OPDK, Monitoring automation, Systems engineering, Apigee Hybrid, API ecosystems

Servicenow, Confluence, Terraform, Python, Jira, Ansible, RAG Platform, Event management with AIOPS, HashiCorp Vault, Chef, Policy-as-Code, Agentic ITSM, SLI, Splunk Enterprise Architecture and Design, Backstage IDP, GitHub Actions, OpenTelemetry, SLO, CMDB Reliability, ITSI, Model Observability, xmatters, Splunk Enterprise Observability, LLMOps Reliability, AI Alert Pipeline, Error Budget, ArgoCD

Sharepoint Online, Microsoft 365, PowerShell, Exchange Online, Microsoft Defender for Office 365, Entra ID, OneDrive, Jira Service Management