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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword — it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Technical Architect - DevOps is responsible for advising, designing, and managing deployment orchestration solutions for complex Salesforce implementations. This role requires close collaboration with Delivery Managers, Technical Architects, Solution Architects, and Account Teams, as well as direct client engagement to architect DevOps solutions tailored to their needs.

The Technical Architect - DevOps ensures solutions align with industry best practices to drive long-term customer success. This hands-on role involves architectural work and, when necessary, deployment execution. You are both a big-picture thinker and an in-depth problem solver, with broad and deep technical expertise. You take pride in designing resilient systems that withstand high volumes and critical demands while balancing technical and enterprise-level considerations.

Responsibilities

Collaborate with client stakeholders to define requirements, deliverables, and manage expectations.
Assess existing DevOps processes, tools, and practices, recommending improvements.
Design, present, and implement best-fit DevOps solutions, considering customer needs, tool preferences, and commercial constraints.
Drive the selection and implementation of DevOps tools and technologies.
Lead DevOps design sessions, architect solutions, and document best practices.
Develop and enforce DevOps frameworks and governance models for consistency across deployments.
Provide oversight and governance of Salesforce projects.
Ensure successful continuous delivery deployments across environments.
Support pre-sales activities, including discovery sessions, technical deep dives, and proof-of-concept (PoC) development.
Collaborate with Salesforce product teams to support client implementations.
Champion an AI-first development workflow by utilizing advanced AI developer assistants (e.g., Cursor, Claude, GitHub Copilot) to accelerate Salesforce Field Service solution development, Apex, Lightning Web Components, Flows, mobile application development, and integrations while maintaining platform security, performance, and Salesforce best practices.
Practical fluency in using AI coding assistants and modern development ecosystems to maximize development productivity, optimize Field Service solutions, document custom implementations, and deliver secure, scalable, and high-quality customer solutions.
Travel to client sites as needed (estimated 50-75%).

Requirements (Technical Skillset)

10+ years of CRM experience, with at least 8 years on the Salesforce platform.
Expert knowledge of the Salesforce product suite, including Sales, Service, Experience, Industries (Vlocity), and Data Cloud.
Strong understanding of environment management, release management, version control best practices, and deployment methodologies.
Understanding of branching strategies such as Git Flow, Trunk-based development, Feature branching
Salesforce Development Lifecycle – Metadata API, SFDX (Salesforce DX), Salesforce CLI, Apex, SOQL, Lightning Web Components (LWC).
Salesforce Release & Deployment Strategies – Sandbox management, Source-driven development, Change sets, Unlocked & Managed Packages.
Experience with CI/CD tools: Copado, Azure DevOps, Jenkins, GitLab, CircleCI.
Experience with Version Control Systems - Git, GitHub, Bitbucket, GitLab, Azure Repos.
Strong grasp of software configuration management (Chef) and release management.
Experience with Docker image building, orchestration, and pipelines.
Experience with test automation (Provar, TOSCA, TestNG, Selenium, WebDriver, JUnit, JMeter, ApexUnit).
Experience managing code quality tools (e.g., SonarQube, Checkmarx, PMD).
Understanding of Performance Monitoring – Salesforce Event Monitoring, CloudWatch, Azure Monitor.
Experience with security integration into CI/CD pipelines.
Ability to manage multiple priorities effectively.
Bachelor's degree in Computer Science, Technology, or equivalent experience.
Salesforce certifications (active or ability to obtain upon hire).
Experience is evaluated based on core proficiencies, including leadership roles, military experience, volunteer work, and professional background.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what's possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Salesforce DevOps - Technical Architect