Skill required: Talent Development - Learning Delivery Operations

Designation: Business Interlock Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do The Learning Admin – Senior Analyst is responsible for overseeing and managing the administrative and operational aspects of learning and development initiatives. This role ensures effective coordination of training logistics, optimal utilization of learning resources, and smooth functioning of Learning Management Systems (LMS). The role also provides day-to-day leadership to learning administration teams and acts as an escalation point for operational issues while ensuring adherence to defined processes and service level agreements.

What are we looking for Shift Timings: Must be open to Australian shift timings: (9 am to 5 pm) Australian time

Relevant years of experience in learning administration, learning operations, or scheduling roles
Prior experience in supervising or mentoring team members
Exposure to global learning operations or shared services environment preferred
Exposure to LMS platforms SuccessFactors & ClearXP is mandatory. Exposure of working with Australian client in retail sector. Educational Qualification:
Bachelor's degree in any discipline (B.A / B.Com / B.Sc / B.Tech or equivalent) Roles and Responsibilities:
Lead and manage end-to-end learning administration activities
Supervise and coach learning administrators and coordinators
Plan and prioritize scheduling tasks, resources, and workloads
Manage Learning Management Systems (LMS) and related platforms
Track, analyze, and report learning metrics and operational performance
Collaborate with Delivery Services, Capability, BI, and stakeholders to deliver cost-effective learning schedules
Act as the first point of escalation for operational and client issues
Ensure compliance with organizational policies and regional regulatory requirements
Drive process improvements and operational efficiencies
Strong project planning and organizational skills
People management and team leadership capability
Analytical mindset with ability to generate management reports
Proficiency in MS Excel, MS Access, and learning administration systems
Strong written and verbal communication skills
Customer service orientation and stakeholder management skills
Ability to manage competing priorities in a fast-paced environment
Multicultural awareness and collaboration skills suitable for Australia region operations