cloud communications , Integrations, Apis, Itil, Cisco Technologies, Scripting, AWS, CCaaS, VoIP, Jira Service Management, zendesk, SIP

Scripting, Cloud Technologies, Cisco Technologies, Customer Escalations, Process Improvement, Ticketing Platforms, L2 Troubleshooting, Service Management, Ticket SLA Management, Applications Integrations, Voice Carrier Technologies, CCaaS Contact Centre

Java J2ee, SIP VoIP, SQL Database Integration, Cisco CVP Customer Voice Portal, Cisco UCCE ICM, IVR VoiceXML, REST SOAP Web Services, Git CI-CD