Network Engineering, Systems Administration, Maintaining zebra thermal printers, Root Cause Analysis, Telecom PBX administration, Troubleshooting thin clients, Linux Operating systems support, Troubleshooting integrated and interdependent computer systems

Hardware Troubleshooting, Manage endpoint security tools Antivirus EDR XDR, Manage and monitor Windows Linux servers, Active Directory Group Policy, Ticketing tools Jira ServiceNow Freshservice, Basic Linux administration, Monitoring tools Zabbix Prometheus CloudWatch, Cloud services AWS Azure Google Workspace M365, L1 L2 support for desktops laptops printers scanners and peripherals, Networking fundamentals TCP IP DNS DHCP, Basic network troubleshooting LAN WAN Wi-Fi VPN, Backup and recovery concepts, User account management AD LDAP local users, File servers permissions and shared resources

Hardware Troubleshooting, Manage and monitor Windows Linux servers, Manage endpoint security tools Antivirus EDR XDR, Active Directory Group Policy, Basic Linux administration, L1 L2 support for desktops laptops printers scanners and peripherals, Networking fundamentals TCP IP DNS DHCP, Backup and recovery concepts, Basic network troubleshooting LAN WAN Wi-Fi VPN, Ticketing tools Jira ServiceNow Freshservice, Monitoring tools Zabbix Prometheus CloudWatch, Cloud services AWS Azure Google Workspace M365, User account management AD LDAP local users, File servers permissions and shared resources