Ms Office, CRM Tools

email etiquette , Ms Office, CRM Tools, live chat handling

Support Tools, internal dashboards, Crm Systems

AI tools, CRM platforms, Meta Business Suite

ticketing systems , Hubspot, Jira, Apis, SaaS products, technical workflows, CRMs, Notion, data

Woocommerce, Shopify, Magento, Crm Systems, helpdesk tools, shipping software, e-commerce platforms

Rest Apis, HTTP protocols, authentication mechanisms, SDKs, browser Developer Tools

ticketing systems , Chat systems, Customer support knowledge

Fluent in Bengali, CRM or customer support tools

ticketing systems , SLA, Salesforce, customer service platforms, FCR, customer service KPIs, zendesk, Live Chat environment, CSAT, AHT, Freshdesk