Job Title:
IT Platform Governance Engineer

Location:
India (Remote)

Shift:
GMT Aligned (1:30 PM - 10:30 PM IST)

About Foundever

Foundever™ is a global leader in the customer experience (CX) industry, supporting some of the world's leading brands through innovative technology, operational excellence, and digital transformation services. With a global footprint and large-scale enterprise infrastructure, Foundever provides exposure to diverse technologies and international collaboration opportunities.

Role Summary

The Platform Governance Engineer will play a key role in supporting operational governance, infrastructure standards, and platform health across Foundever's global enterprise server environments. This role is focused on ensuring operational compliance, patching governance, privileged access reviews, infrastructure monitoring, and adherence to enterprise platform standards.

This is not a traditional infrastructure build or architecture role. This is an infrastructure governance engineer will work closely with GCC, infrastructure, and platform teams to identify operational gaps, improve platform reliability, and ensure enterprise standards are consistently followed across global environments.

Key Responsibilities

Monitor and validate compliance of enterprise infrastructure platforms against operational and security standards
Review Windows server patching compliance and coordinate remediation activities with operational teams
Monitor privileged access management practices including domain admin reviews and stale account identification
Collaborate with GCC and infrastructure teams to identify operational risks and support remediation efforts
Support governance activities across Microsoft Windows Server and VMware environments
Participate in platform health reviews, operational audits, and compliance tracking
Work with global teams to ensure consistency in infrastructure standards and operational processes
Perform infrastructure monitoring, operational analysis, and issue identification across enterprise environments
Support root cause analysis discussions for recurring operational issues
Maintain operational documentation, standards tracking, and governance records
Contribute to continuous improvement initiatives for platform operations and infrastructure reliability

Required Skills & Experience

4-6 years of experience in Systems Engineering, Infrastructure Operations, Platform Operations, or Enterprise IT environments
Strong knowledge of Microsoft Windows Server environments (2016 or higher)
Strong understanding of Active Directory, DNS, Group Policy, and enterprise identity/access concepts
Strong experience with Windows Server patching and operational governance processes
Hands-on exposure to VMware vSphere technologies including ESXi and vCenter
Good understanding of enterprise infrastructure operations and platform lifecycle management
Experience working within large enterprise environments
Strong troubleshooting and analytical skills
Ability to work independently and know when to escalate operational issues appropriately
Good communication and stakeholder coordination skills

Good to Have

Exposure to Linux server environments (Red Hat/Ubuntu)
Exposure to enterprise monitoring or compliance reporting tools
Basic scripting knowledge (PowerShell preferred)
Familiarity with cloud platforms such as Azure or AWS
ITIL or relevant Microsoft/VMware certifications

Why Join Foundever

Exposure to large-scale global enterprise infrastructure
Opportunity to work across multiple technologies and platforms
Collaboration with international teams across regions
Opportunity to contribute to operational standards and enterprise platform governance
Diverse technology landscape including multiple virtualization platforms and enterprise systems
High-visibility role supporting global infrastructure operations

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