Sdlc Tools, User Stories, Verint, Genesys, Jira, Agile Development, Scrum, Market Research, Product Management, Product Specifications, Product Development, Calabrio, Contact Centre Workforce Management Solutions, Nice, Competitive Analysis

workflow diagrams , Cursor, Scalability, Figma, WMS-2 core and workflow modules, modular design, UI mocks, PRDs, vibe-based prototyping, API contracts, technical debt management