SAP Alerting and Monitoring in Solution Manager 7.2, Monitoring and Troubleshooting background jobs, Preparation of release calendar, Implementation of CHARM, System Preparation, Technical monitoring, Managed system configuration, Wily Introscope installation, Resolving production issues in Solution Documentation Test Suite and BPCA, Business process monitoring, EWA Configuration, Facilitate CAB meeting, Software configuration management systems, Upgrade Solution Manager from SP09 to SP12