Android, Servicenow, Vpn, Ios, MS Office O365 Suite, Active Directory

BitLocker administration and support, Windows operating systems, Microsoft Office 365 Suite, ServiceNow ticketing platform, VPN configuration and troubleshooting, WAN LAN networking concepts

It Service Management, Operational metrics and SLA management, ERP application support leadership, Incident and escalation management, Jd Edwards, Oracle Erp, Vendor and managed-service management, Stakeholder communication, Change and release governance, Problem management and RCA, Team development and coaching, Business process understanding, Continuous Improvement

Servicenow, ticket tracking system, Internet Explorer, customer service technologies, ERP systems, Microsoft Office Suite

Servicenow, Workday, HR processes and systems

SAP, Lectora, Workday, Css3, Javascript, Html5, Xml, Oracle, Captivate, Articulate 360, GOMO, Hrms, Case Management, SCORM 1.2, AICC, Flow 2, Sharepoint, SCORM 2004, MS Power Platform

Data Science - Basic, Generative AI - Basic, Itsm, Hp Service Manager, AI-Generative AI, Foundational, Infra-Process-Others, Technology, Infra_ToolAdministration-ITSM, AI-Data science, Infra-Process