About the Role

We are seeking a highly skilled and solution-oriented Senior GTM Technology Architect to join our Global Business Technology team. This role sits within a two-architect team structure, partnering closely with a peer Senior Architect to co-own the GTM technology solutioning roadmap. You will lead end-to-end architecture, requirements analysis, and hands-on delivery of enhancements and net-new capabilities across Chargebee and the GTM tech stack.

This is a deeply technical, highly collaborative role requiring both architectural vision and direct execution. You will partner daily with Sales, Marketing, Customer Success, RevOps, and executive leadership & translating complex business requirements into scalable, well-documented technical solutions. You must be equally comfortable white-boarding a system architecture and building it yourself.

What You'll Own

GTM Technology Solutioning & Architecture: Lead architecture design for new capabilities and major enhancements to the existing GTM tech stack, including Salesforce Sales Cloud, Salesloft/Gong, Marketo, Chargebee CPQ (CB CPQ), and Ironclad Contract Lifecycle Management.
End-to-End Impact Analysis: Conduct thorough impact assessments for all proposed changes &; spanning data flows, integrations, process dependencies, and downstream system effects &; before any development begins.
Hands-On Development: Own significant development work including Apex, LWC, REST/SOAP API integrations, and automation frameworks. This is a roll-up-your-sleeves role, not an advisory one.
AI Agent Build & Maintenance: Design, build, and maintain AI agents using Agentforce and other LLM-based frameworks (OpenAI/ChatGPT, Claude/Anthropic, Google Gemini) integrated into the GTM tech stack. Extend and optimize agents already in production (Deal Desk, Contracts/Rev Rec Review, IT Help Desk Tier-1).
Stakeholder & Executive Communication: Lead architectural reviews, solution presentations, and status communications with business stakeholders, GTM leadership, and executive audiences. Written and verbal clarity at all levels is non-negotiable.
Code Quality & Peer Review: Set and uphold development standards across the team; conduct thorough peer code reviews with constructive feedback.
Documentation: Produce and maintain comprehensive architecture decision records, integration maps, data flow diagrams, and operational runbooks.
Platform Administration: Manage ongoing Salesforce and GTM tool administration (user support, config, data integrity, performance tuning) as needed alongside architecture work.

Key Responsibilities

Architecture & Solutioning

Design scalable, maintainable technical solutions for GTM systems with a focus on long-term platform health and reduced technical debt.
Perform end-to-end impact analysis before introducing changes to production systems &; identifying risks across integrations, data models, and workflows.
Partner with the peer Senior Architect on major platform decisions, shared design patterns, and architectural governance.
Translate complex business requirements from Sales, Marketing, RevOps, and Customer Success into clear, documented technical specifications.

Hands-On Development & Delivery

Lead and execute development activities including Salesforce customizations, integration builds, and CPQ/CLM configuration on CB CPQ and Ironclad.
Own development across the Salesforce stack: Apex, LWC, SOQL, REST/SOAP APIs, and iPaaS/middleware integrations (e.g., Workato, MuleSoft).
Participate in the full application lifecycle: design, development, testing, deployment, and production support.
Triage and resolve defects and production issues with urgency and rigor.

AI Agent Development

Build, deploy, and maintain AI agents using Agentforce and LLM integrations (OpenAI, Anthropic/Claude, Gemini).
Integrate AI agents with GTM systems including Salesforce, Gong, Ironclad, Salesloft, and Marketo.
Evaluate agent performance, implement feedback loops, and continuously improve agent accuracy and reliability.

Communication & Collaboration

Present architectural designs, solution proposals, and project status clearly to business stakeholders, RevOps/GBT leadership, and C-level executives.
Write high-quality technical documentation that can be consumed by both engineers and non-technical audiences.
Work cross-functionally with RevOps, G&A, Finance, and Product to align GTM technology with business strategy.

Qualifications & Skills

Experience

7+ years of Salesforce development experience with deep expertise in Sales Cloud , marketing automation and GTM workflow architecture.
Proven experience implementing SaaS CPQ platforms; experience with Ironclad or other CLM platforms strongly preferred.
Track record of owning architecture and development for complex, multi-system GTM tech environments.
Prior experience in a dual-architect or collaborative platform ownership model is a plus.
Proven experience effectively managing GTM full tech stack support process and team
Hands on delivery and leadership by example a must

Technical Proficiency

Salesforce: Apex, LWC, SOQL, REST/SOAP APIs, Flow, and platform events.
Integration platforms: iPaaS (Workato, MuleSoft, or equivalent), REST/SOAP API design.
CPQ & CLM: CB CPQ configuration and data modeling; Ironclad workflow and template administration.
AI & Agents: Agentforce configuration and extension; LLM API integration (OpenAI, Anthropic, Google Gemini); prompt engineering; agent lifecycle management.
Additional: SQL/SOQL, JavaScript, HTML/CSS.

Salesforce Ecosystem Expertise

Deep understanding of Salesforce data architecture, object model, and platform governor limits.
Strong working knowledge of Lead-to-Opportunity, Opportunity-to-Close, Quote-to-Cash, and Sales-to-CS handoff workflows.
Experience with GTM tech integrations: Salesloft/Gong, Marketo, Slack, and similar platforms.
Experience supporting data lake or data warehouse integration with SFDC and D360 as an SFDC SME

Communication & Leadership

Exceptional written and verbal communication skills &; able to present architecture decisions and project status to both technical teams and C-level executives.
Strong facilitation skills for architecture reviews, requirement workshops, and cross-functional alignment sessions.
Solution-oriented mindset: moves quickly from problem identification to structured, well-reasoned proposals.