About DHL Group And Finance Services

DHL Group the logistics provider of the world with over 590,000 employees in more than 220 countries and territories. We are an organization that is not just moving goods around, we have a very clear purpose, and we are: Connecting People. Improving Lives. We provide challenges and opportunities for personal and professional development, we recognize the difference you bring to our business and together we share the pride of building one of the largest world leaders in logistics and supply chain.

Finance Services - Who we are

We are over 700 financial professionals who provide high-quality finance and accounting services to DHL Group. We operate the financial and accounting processes for over 140 units of Express, P&P, Group Functions, Freight, eCommerce and Supply Chain - in Germany, the Alps and beyond. Our payment factory operates for over 800 group units worldwide.

The strengths that define us are shaped by our employees: mature digitalized processes, high-quality services, future-oriented projects and highly satisfied business partners. We are not only the experts for OTC, PTP, RTR, Billing and Master data processes. We develop and operate efficient digital solutions and manage professional projects. We offer expert consulting services and manage hybrid financial processes.

Our mission: We help the Group to become better by making finance easy. We are THE partner organization for finance and accounting.

In summary: Excellence in Financial Services. Simply Delivered.

Ready to immerse yourself in the exciting world of Finance Services Join the team and bring your expertise on board! As part of DHL Group, you will be working with a global network of Finance Services colleagues as well as our business units and divisions and benefit from a wide range of development opportunities. If you are looking for an interesting role in a dynamic and diverse group, join us in our APAC region.

We are looking for an immediate, full-time, permanent position in APAC at Chennai, India.

Job Purpose:

Independent management of defined customer portfolios within OTC, ensuring optimized cash flow, risk mitigation and adherence to credit policies. Act as a subject-matter contact for more complex cases and contribute to continuous improvement initiatives within Finance Operations.

Your tasks:

SPOC for Team Lead as well as Team members on all credit admin & collection aspects of allocated customers
Investigate payment enquiries in a timely manner
Research and clarification of unallocated payments incl. final distribution to the correct customer accounts
Monitoring of customer accounts, taking action and escalation of defaulting customers according to the escalation process guidelines
Ensuring that DPDHL terms and conditions are adhered to by customers
Support the resolution of recurring billing issues through knowledge and experience
Documentation of collection activities
Monitoring the credit limit of accounts and ensuring that appropriate action is taken
Identifying the root cause (e.g. master data) of problems and coordinating structural solutions
Maximise the effectiveness of collections from all customers in a timely and professional manner
Training of new team members in dedicated area
Recording of incoming mails

Your profile:

Education Level

Bachelor's degree in commerce and accounting.

Experience Level

3-5 years of relevant OTC experience in the area of credit admin and collections

We offer:

Great opportunity to work for the biggest logistics company in the world
International and virtual environment
Flexibility and great opportunity to learn
Tempting Compensation and benefits

DHL Group is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

If this is something you would like to do, don't hesitate and start your application.

Senior Associate Finance Analyst - OTC