Description

Define, design, launch and manage new transportation related programs in India, within Amazon Flex & Hub – primarily hyperlocal, and on-demand business lines
Gather requirements and conceptualize a product and program solutions to solve business problems, sustainably.
Work with key stakeholders across various functions to define, launch and drive programs
Will work as the bridge between operations and support teams like finance, global business operations teams, product teams, field operations
Be the gate keeper of driver experience for the business lines, and balance this by co-owning cost and business goals
Will positively impact the operating cost through technology and process interventions
Will rely on influence (over authority) to align multiple WW and IN stake holders, to drive complex, medium to large projects. S/he will build the right scale mechanisms in a highly ambiguous environment, balancing between quality and pace of execution, with right framework to protect large business goals.
Interact with senior IN and WW leaders, in discussions and through well written narratives
Launch and expand the program as per Amazon's requirements while being responsible for all customer satisfaction, performance, compliance, accounting and financial related metrics.

A day in the life

Mature, structured thought process, with strong program and stakeholder management skills – role offers a broad exposure to various business, financial, and technical teams within Amazon
Strong ownership, and bias for action to understand problems, find new and innovative solutions, and partner with teams to execute and deliver sustained results
Excellent data analysis and interpretation abilities, and product understanding, to understand core issues, and create a roadmap for sustainable business growth
Excellent communication skills, ability to write convincing narratives and engage senior IN and WW stakeholders
Drive for excellence, continuously raising the bar, to make the IN programs best across Amazon. Not satisfied with status quo.
Thorough understanding about last mile delivery operation processes is a plus
Externally aware, and nimble to quickly learn, understand new processes / changes, assess impacts, and take independent calls
Strong judgement and decision-making skills to balance customer experience with financial impact

Basic Qualifications

3+ years of program or project management experience
3+ years of working cross functionally with tech and non-tech teams experience
3+ years of defining and implementing process improvement initiatives using data and metrics experience
Bachelor's degree
Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements

Preferred Qualifications

3+ years of driving end to end delivery, and communicating results to senior leadership experience
3+ years of driving process improvements experience
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
Experience building processes, project management, and schedules

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Company - ASSPL - Karnataka

Job ID: A10477203

Program Manager- Amazon Hub and Flex, Amazon Hub and Flex