service transformation , GenAI, Agentic AI, LLMs, Commerce and Sales, Modular AI Agent Design, Service Experience Design, Digital Contact Center Processes, AI Workflows, Marketing Transformation

event-driven architectures (Kafka or similar, cloud-native experience (GCP, Spring Boot, Microservices, concurrency, Reactjs, Performance Tuning, Rest Apis, Python, Azure, Java ecosystem, LLM-driven capabilities, Micro Frontends, GenAI architecture patterns, Embeddings and vector databases, RAG architectures, Agent frameworks and orchestration