Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : O9 Solutions

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Provide solutions to problems for their immediate team and across multiple teams.
Coordinate with stakeholders to ensure alignment of support activities with business objectives.
Mentor junior team members to enhance their technical and problem-solving skills.
Drive continuous improvement initiatives to optimize support processes and system stability.

Professional & Technical Skills:

Must To Have Skills: Proficiency in O9 Solutions.
Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
Experience in monitoring and maintaining enterprise-level software applications.
Ability to work collaboratively with cross-functional teams to address technical challenges.
Excellent communication skills to effectively document issues and interact with stakeholders.
Familiarity with incident management and root cause analysis methodologies.

Additional Information:

The candidate should have minimum 7.5 years of experience in O9 Solutions.
This position is based at our Bengaluru office.
A 15 years full time education is required.