Put Proven IT Support Expertise Behind Business-Critical Technology

Our client powers an extensive healthcare technology ecosystem supportingapproximately 16,000 pharmacies and more than 50 million active patients. Its integrated technology spans pharmacy management software, operational solutions, transaction processing, and patient engagement across community, long-term care, outpatient, and other pharmacy settings. For technology professionals, this means supporting systems that streamline workflows, strengthen patient care, and keep essential healthcare operations performing reliably at significant scale.

Job Description

When the obvious fix doesn't work, experience makes the difference. Bring your troubleshooting depth to a Hardware Support Technician role where you'll diagnose hardware, software, printer, interface, connectivity, and networking issues while guiding users toward reliable resolutions. Your expertise will help keep essential technology performing across a large-scale operational network. Through Emapta, you'll build a global career backed by international collaboration, continuous learning, professional stability, and a Top 1% experience created for high-performing technical talent.

Job Overview

Employment Type: Full Time
Shift: Night Shift | 9:00 PM to 6:00 AM EST aligned with the US Eastern Time Zone (Must be amenable to shifting schedules within that time zone), Weekends Off
Work Setup: Onsite, Coimbatore, Tamil Nadu, India

Exciting Perks Await!

Competitive compensation package
Medical and life insurance
Fixed weekends off
Standard government and Emapta benefits
Well-equipped, modern, and accessible office
Employee engagement initiatives
Mentorship and exposure to global leaders and teams
Diverse, inclusive, and supportive work culture
Transparent performance management
Unlimited upskilling through Emapta Academy courses (Want to know more Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

3-5 years of hands-on experience in IT systems, hardware installation, application support, or remote IT Help Desk environments
Strong technical knowledge of computers, printers, interfaces, and networking equipment used in business environments
Proven ability to independently diagnose and resolve hardware, software, connectivity, and network-related technical issues
Customer-facing technical support experience; healthcare or pharmacy technology exposure is advantageous
Knowledge of security best practices for safeguarding sensitive healthcare information
Excellent written, verbal, and phone communication skills, with the ability to explain technical concepts clearly to non-technical users
Strong troubleshooting, time management, prioritization, and multitasking capabilities in fast-paced support environments
Independent and customer-focused, with sound technical judgment, discretion, integrity, and ownership of assigned issues
Ability to quickly learn new hardware, applications, technologies, and products
Proficiency with Microsoft Teams, computers, and standard office equipment
Minimum high school diploma or equivalent
Access to a reliable high-speed internet connection and an appropriate approved workspace

Your Daily Tasks

Technical Support

Respond promptly to help desk tickets and phone calls from pharmacies
Troubleshoot and resolve technical issues involving printers, computers, interfaces, and networking equipment
Document technical support activities and maintain detailed records of all customer interactions

Customer Success

Consult with pharmacy staff to optimize technology setups and recommend system improvements
Provide training on software applications and hardware devices
Deliver exceptional customer service and ensure a positive support experience for pharmacy teams

Collaboration & Continuous Improvement

Collaborate with technical support team members to resolve complex issues and maintain service continuity
Identify recurring technical issues and contribute to developing long-term solutions
Participate in regular meetings and training sessions to stay current on technical support best practices and industry trends

Join the Top 1% Talent. A Better Career. A Better Life.

Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture!

Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth. Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality.

#EmaptaEra #EmaptaIndia

Hardware Support Tech (Network Troubleshooting) | Onsite