Job Description :

Shape a proactive risk and control culture in a fast-moving payments environment. In this role, you will lead a controls program that strengthens decision-making, supports change, and reduces operational risk. You will partner with senior stakeholders across the business and influence outcomes beyond your direct team. Join us to build stronger controls, develop talent, and deliver meaningful impact at scale.

As anAPAC Payments Operations Control - Vice Presidentin Operations Control Management team, you will lead the development and execution of an enhanced control framework that supports continuous and integrated risk assessment. You will drive top-down risk analysis, strengthen control monitoring, and support timely detection, escalation, root-cause analysis, and remediation of control issues. You will collaborate closely with partners across operations, legal, compliance, risk, audit, regulators, and technology controls to improve outcomes and support safe business growth. You will work in a culture that values accountability, partnership, and continuous improvement.

You will be a trusted leader for controls across payments operations, helping teams adopt sound change management and consistent evaluation practices. Your work will improve visibility into key risk indicators and performance metrics, enabling earlier issue identification and stronger governance. You will help reduce financial loss, regulatory exposure, and reputational risk through disciplined execution and clear stakeholder engagement. This role offers the opportunity to broaden your leadership impact while strengthening the control environment across a complex operating landscape.

Job responsibilities

Build a proactive risk and control culture across payments operations through consistent evaluation and strong change management practices
Lead the development and ongoing enhancement of the payments operations control framework and integrated risk assessment approach
Deliver end-to-end execution of the Risk and Control Self-Assessment, including identifying control gaps and driving resolution plans
Analyze key risk indicators and key performance indicators to identify trends, inform priorities, and support business strategies
Drive timely control issue detection, escalation, root-cause analysis, and remediation tracking
Partner with stakeholders across business, operations, legal, compliance, risk, audit, regulators, and technology controls to align on risk decisions and outcomes
Provide clear updates and insights to senior management to support prioritization and resource decisions
Embed consistent documentation, governance routines, and control testing practices to strengthen transparency and accountability
Influence control improvements across teams beyond direct reporting lines and deliver outcomes under tight deadlines

Required qualifications, capabilities, and skills

Bachelor's degree
Minimum 10 years of experience in the financial services industry
Demonstrated understanding of payments products, business, and operations
Strong knowledge of risk and control management concepts, including designing and executing a Risk and Control Self-Assessment with business partners
Excellent communication and influencing skills, including the ability to present clearly to senior stakeholders
Strong stakeholder management skills, with experience aligning across diverse, senior partners
Ability to analyze and interpret program data, including key risk indicators and key performance indicators
Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Visio)

Preferred qualifications, capabilities, and skills

Experience in controls, audit, quality assurance, risk management, or compliance
Demonstrated people leadership experience with a track record of developing and mentoring talent

APAC Payments Operations Control Management – Vice President