ticketing systems , Servicenow, Unit Testing, Exception Handling, Uat, Monitoring Tools, Jira, Sit, L1.5 L2 L3 production support, minor enhancements, Document Management, knowledge articles, configuration updates, SAP OpenText VIM, Service Requests, transport management, deployment activities, workflow approvals, OCR integration, functional technical documentation, Remedy, Root Cause Analysis, archive integration, ECC FI MM integration, ITIL Incident Problem Change and Release Management