At MiniMed, you can begin a lifelong career of exploration and innovation, while helping make a difference in the lives of people living with diabetes around the globe. You'll lead with purpose, breaking down barriers to innovation for a more connected, compassionate world.

About The Role

A Day in the Life

Our Global Diabetes Capability Center in Pune is expanding to serve more people living with diabetes globally. Our state-of-the-art facility is dedicated to transforming diabetes management through innovative solutions and Technologies that reduce the burden of living with diabetes.

This position is an exciting opportunity to work with Minimed's Diabetes business. Medtronic has announced its intention to separate the Diabetes division to promote future growth and innovation within the business and reallocate investments and resources across Medtronic, subject to applicable information and consultation requirements. This separation provides our team with a bold opportunity to unleash our potential, enabling us to operate with greater speed and agility. As a separate entity, we anticipate leveraging increased investments to drive meaningful innovation and enhance our impact on patient care.

#BetterDaysStartNow

The Faxing Engineer is a specialized technical role responsible for the design, implementation, administration, optimization, and support of enterprise faxing solutions in both on-premises and cloud environments. With a minimum of 5 years of hands-on experience, the successful candidate will ensure reliable, secure, and scalable fax communications that integrate seamlessly with contact center, telecom, and business systems. This position plays a critical role in fax migrations, hybrid architectures, troubleshooting FoIP (Fax over IP) issues, and maintaining high availability for mission-critical document workflows.

Full Job Description

Position Title:** Faxing Engineer
Department:** Contact Center / Telecom / IT Infrastructure
Reports To:** Contact Center or Telecom Architect / IT Manager
Location:** [Remote / Hybrid / On-site – specify as needed]
Employment Type:** Full-time

Role Overview

As a Faxing Engineer, you will serve as a subject matter expert in enterprise fax technologies, managing the full lifecycle of fax platforms to support secure document transmission across the organization. You will handle both legacy on-premises systems and modern cloud-based solutions, driving migrations, integrations, and operational excellence while collaborating with cross-functional teams in telecom, networking, applications, and security.

Key Responsibilities

Design, deploy, configure, administer, and maintain on-premises and cloud fax solutions, including OpenText RightFax, RightFax Connect, eFax (Consensus Cloud Solutions), Biscom FAXCOM, and similar platforms.
Lead and support fax migration projects from on-prem to cloud/hybrid environments, ensuring minimal disruption to business workflows.
Manage Fax-over-IP (FoIP) integrations, including SIP/T.38 configurations, session border controllers (SBCs), telephony routing, DID/DNIS management, and carrier interoperability.
Troubleshoot complex fax delivery, routing, quality, and transmission issues using logs, SIP traces, packet captures (e.g., Wireshark), and root cause analysis.
Integrate fax systems with enterprise applications such as Microsoft Exchange/Office 365, MFPs (multi-function printers), EMR/EHR systems, document management platforms, and contact center solutions (e.g., NICE CXone, Microsoft Teams Phone).
Develop and maintain automation scripts (PowerShell preferred), monitoring dashboards, alerts, and reporting for performance, availability, and compliance.
Ensure high availability, redundancy, disaster recovery, security, and compliance (e.g., HIPAA if applicable) for fax platforms.
Perform system upgrades, patching, lifecycle management, and capacity planning.
Collaborate with vendors, telecom providers, and internal teams (network, security, applications) for issue resolution and enhancements.
Create and maintain technical documentation, runbooks, standard operating procedures, and knowledge base articles.
Provide Tier 2/3 support, participate in on-call rotations, and contribute to incident response.
Evaluate new fax technologies, cloud services, and integration patterns to recommend improvements and optimizations.

Experience

Qualifications and Requirements

Minimum 5 years of progressive experience in fax systems engineering, administration, or related telecom/contact center roles.
Demonstrated expertise with on-premises fax solutions (e.g., RightFax on Windows Server) **and** cloud fax platforms (e.g., RightFax Connect, eFax, SRFax, or equivalents).
Strong background in enterprise telephony, VoIP, SIP, T.38, FoIP, and network protocols.

Technical Skills

Proficiency in Windows Server administration, Active Directory, IIS, SQL Server, and PowerShell scripting.
Solid understanding of networking (TCP/IP, firewalls, NAT, VLANs, DNS), SBCs (e.g., AudioCodes, Ribbon, Oracle), and integration technologies (SMTP, APIs, REST, watched folders).
Experience with monitoring tools, change management, and ITIL processes preferred.
Familiarity with contact center platforms and document workflows is a strong plus.

Education And Certifications

Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent experience).
Relevant certifications (e.g., OpenText RightFax, cloud platform certs, CCNA, or ITIL) are highly desirable.

Soft Skills

Excellent problem-solving, analytical, and troubleshooting abilities.
Strong communication and collaboration skills for working with technical and non-technical stakeholders.
Ability to manage multiple priorities in a fast-paced environment.
Detail-oriented with a focus on reliability, security, and customer service.

Preferred Qualifications

Experience in regulated industries (healthcare, finance) or large-scale enterprise environments.
Knowledge of additional fax or document automation tools (e.g., Kofax).
Project management or migration leadership experience.
Scripting/automation beyond PowerShell or exposure to modern cloud-native patterns.

This role offers the opportunity to drive modernization of critical communication infrastructure while leveraging deep expertise in both traditional and cloud fax technologies.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

MiniMed offers a competitive salary and flexible benefits package

At MiniMed, we put people first. A commitment to our employees lives at the core of our values: We recognize their contributions. They share in the success they help create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every stage of your career and life.

About MiniMed

We want to make every day a better day for people living with diabetes. Our team of creative innovators around the globe share a passion for finding the simplest solutions to the problems that people with diabetes face on a daily basis. For more than 40 years, we've been redefining what's possible, from intelligent dosing systems designed for real life to predictive insights that stay a step ahead, and we're dedicated to continuing to support our customers through every step of their journey — meeting them where and how they need it.

Sr Prin IT Technologist - Contact Center Engineer