Kochi | Bangalore

Apply for this job

Job Description

Experience - 5 plus years

We are hiring an O9 Solutions Engineer to support and evolve the O9 platform for one of the largest retailers in the United States. O9 is the system of record for demand forecasting, supply planning, and allocation decisions across our brands, regions, and channels. This role owns the day-to-day health of the platform — triaging and resolving incidents, maintaining data integrity between O9 and upstream/downstream systems such as Oracle EBS, and partnering with Demand Planning, Supply Planning, and Merchandising teams to keep the platform reliable, accurate, and easy to use across a global user base (US, UK, EMEA, and APAC).

Responsibilities

Serve as a primary point of support for O9 Supply Planning and Demand Planning modules, triaging incidents end-to-end from intake through root-cause and resolution.
Investigate and resolve data integrity issues between O9 and connected systems (Oracle EBS, RMA/returns feeds, buy-plan and sourcing extracts), including mismatched quantities, missing style-colors, and forecast data not flowing between planning modules.
Diagnose and fix planning logic issues — unmet demand, incorrect season codes, planned orders not grouping correctly, buy dates shifting unexpectedly, and similar planning-engine anomalies.
Manage user access and provisioning (new hires, role changes, regional access, ownership transfers) and drive toward self-service or bulk-provisioning workflows to reduce manual ticket volume.
Own incident and backlog hygiene: track SLAs, prioritize aging tickets, and ensure nothing sits unresolved for months without visibility to stakeholders.
Partner with Demand Planning, Supply Planning, and regional business teams (US, UK, China, Japan) to translate business-reported issues into technical root causes.
Build and maintain runbooks, root-cause documentation, and knowledge base articles so common issues can be resolved consistently — not just by institutional memory.
Support configuration changes, workflow updates, and enhancements within O9 as the retailer's planning processes evolve (new brands, new seasons, new regions).
Participate in O9 platform upgrades, testing cycles, and post-implementation review (PIR) processes for major changes.
Escalate to and collaborate with O9 Solutions vendor support team on platform-level defects that require vendor engineering involvement.
Skillset
5+ years of hands-on experience supporting or implementing O9.
Solid understanding of retail supply chain planning concepts: demand forecasting, supply/buy planning, allocation, assortment, and season/style-color management.
Experience integrating planning systems with ERP platforms, ideally Oracle EBS, including familiarity with common data reconciliation issues between planning and execution systems.
Strong troubleshooting skills — comfortable reading data flows end-to-end to isolate whether an issue originates in source data, integration, or planning logic.
Experience with incident management tools (ServiceNow or similar) and a track record of managing ticket queues, SLAs, and prioritization in a production support environment.
Working knowledge of SQL for data investigation and validation.
Excellent written communication skills — you'll be documenting root causes and explaining technical issues to non-technical business stakeholders across time zones.
Comfortable working with global, cross-regional teams (US, EMEA, APAC) and adjusting communication style accordingly.

Tell us about you

Email *

Candidate Name *

Mobile *

+1

India ()+91
United States+1
United Kingdom+44
Afghanistan ()+93
Albania (Shqipëri)+355
Algeria ()+213
American Samoa+1
Andorra+376
Angola+244
Anguilla+1
Antigua and Barbuda+1
Argentina+54
Armenia ()+374
Aruba+297
Australia+61
Austria (Österreich)+43
Azerbaijan (Azrbaycan)+994
Bahamas+1
Bahrain ()+973
Bangladesh ()+880
Barbados+1
Belarus ()+375
Belgium (België)+32
Belize+501
Benin (Bénin)+229
Bermuda+1
Bhutan ()+975
Bolivia+591
Bosnia and Herzegovina ( )+387
Botswana+267
Brazil (Brasil)+55
British Indian Ocean Territory+246
British Virgin Islands+1
Brunei+673
Bulgaria ()+359
Burkina Faso+226
Burundi (Uburundi)+257
Cambodia ()+855
Cameroon (Cameroun)+237
Canada+1
Cape Verde (Kabu Verdi)+238
Caribbean Netherlands+599
Cayman Islands+1
Central African Republic (République centrafricaine)+236
Chad (Tchad)+235
Chile+56
China ()+86
Christmas Island+61
Cocos (Keeling) Islands+61
Colombia+57
Comoros ( )+269
Congo (DRC) (Jamhuri ya Kidemokrasia ya Kongo)+243
Congo (Republic) (Congo-Brazzaville)+242
Cook Islands+682
Costa Rica+506
Côte d'Ivoire+225
Croatia (Hrvatska)+385
Cuba+53
Curaçao+599
Cyprus ()+357
Czech Republic (eská republika)+420
Denmark (Danmark)+45
Djibouti+253
Dominica+1
Dominican Republic (República Dominicana)+1
Ecuador+593
Egypt ()+20
El Salvador+503
Equatorial Guinea (Guinea Ecuatorial)+240
Eritrea+291
Estonia (Eesti)+372
Ethiopia+251
Falkland Islands (Islas Malvinas)+500
Faroe Islands (Føroyar)+298
Fiji+679
Finland (Suomi)+358
France+33
French Guiana (Guyane française)+594
French Polynesia (Polynésie française)+689
Gabon+241
Gambia+220
Georgia ()+995
Germany (Deutschland)+49
Ghana (Gaana)+233
Gibraltar+350
Greece ()+30
Greenland (Kalaallit Nunaat)+299
Grenada+1
Guadeloupe+590
Guam+1
Guatemala+502
Guernsey+44
Guinea (Guinée)+224
Guinea-Bissau (Guiné Bissau)+245
Guyana+592
Haiti+509
Honduras+504
Hong Kong ()+852
Hungary (Magyarország)+36
Iceland (Ísland)+354
India ()+91
Indonesia+62
Iran ()+98
Iraq ()+964
Ireland+353
Isle of Man+44
Israel ()+972
Italy (Italia)+39
Jamaica+1
Japan ()+81
Jersey+44
Jordan ()+962
Kazakhstan ()+7
Kenya+254
Kiribati+686
Kosovo+383
Kuwait ()+965
Kyrgyzstan ()+996
Laos ()+856
Latvia (Latvija)+371
Lebanon ()+961
Lesotho+266
Liberia+231
Libya ()+218
Liechtenstein+423
Lithuania (Lietuva)+370
Luxembourg+352
Macau ()+853
Macedonia (FYROM) ()+389
Madagascar (Madagasikara)+261
Malawi+265
Malaysia+60
Maldives+960
Mali+223
Malta+356
Marshall Islands+692
Martinique+596
Mauritania ()+222
Mauritius (Moris)+230
Mayotte+262
Mexico (México)+52
Micronesia+691
Moldova (Republica Moldova)+373
Monaco+377
Mongolia ()+976
Montenegro (Crna Gora)+382
Montserrat+1
Morocco ()+212
Mozambique (Moçambique)+258
Myanmar (Burma) ()+95
Namibia (Namibië)+264
Nauru+674
Nepal ()+977
Netherlands (Nederland)+31
New Caledonia (Nouvelle-Calédonie)+687
New Zealand+64
Nicaragua+505
Niger (Nijar)+227
Nigeria+234
Niue+683
Norfolk Island+672
North Korea ( )+850
Northern Mariana Islands+1
Norway (Norge)+47
Oman ()+968
Pakistan ()+92
Palau+680
Palestine ()+970
Panama (Panamá)+507
Papua New Guinea+675
Paraguay+595
Peru (Perú)+51
Philippines+63
Poland (Polska)+48
Portugal+351
Puerto Rico+1
Qatar ()+974
Réunion (La Réunion)+262
Romania (România)+40
Russia ()+7
Rwanda+250
Saint Barthélemy+590
Saint Helena+290
Saint Kitts and Nevis+1
Saint Lucia+1
Saint Martin (Saint-Martin (partie française))+590
Saint Pierre and Miquelon (Saint-Pierre-et-Miquelon)+508
Saint Vincent and the Grenadines+1
Samoa+685
San Marino+378
São Tomé and Príncipe (São Tomé e Príncipe)+239
Saudi Arabia ( )+966
Senegal (Sénégal)+221
Serbia ()+381
Seychelles+248
Sierra Leone+232
Singapore+65
Sint Maarten+1
Slovakia (Slovensko)+421
Slovenia (Slovenija)+386
Solomon Islands+677
Somalia (Soomaaliya)+252
South Africa+27
South Korea ()+82
South Sudan ( )+211
Spain (España)+34
Sri Lanka ( )+94
Sudan ()+249
Suriname+597
Svalbard and Jan Mayen+47
Swaziland+268
Sweden (Sverige)+46
Switzerland (Schweiz)+41
Syria ()+963
Taiwan ()+886
Tajikistan+992
Tanzania+255
Thailand ()+66
Timor-Leste+670
Togo+228
Tokelau+690
Tonga+676
Trinidad and Tobago+1
Tunisia ()+216
Turkey (Türkiye)+90
Turkmenistan+993
Turks and Caicos Islands+1
Tuvalu+688
U.S. Virgin Islands+1
Uganda+256
Ukraine ()+380
United Arab Emirates ( )+971
United Kingdom+44
United States+1
Uruguay+598
Uzbekistan (Ozbekiston)+998
Vanuatu+678
Vatican City (Città del Vaticano)+39
Venezuela+58
Vietnam (Vit Nam)+84
Wallis and Futuna (Wallis-et-Futuna)+681
Western Sahara ( )+212
Yemen ()+967
Zambia+260
Zimbabwe+263
Åland Islands+358

Application Instructions

We already have your resume in our system.

To apply using your existing resume, click Apply below.
To update your resume, click Update Resume, select your new document, and then click Apply to complete your application.

Note: If any changes are required to your mobile number or name, kindly reach out to our team [HIDDEN TEXT]

O9 Engineer