VMware, Itsm, Intune, Windows, Ms Office, Itil, Basic Networking, Cmdb, Firewalls, O365 Exchange admin, Active Directory, DLP Tools, Troubleshooting, Citrix workspace, Client setup troubleshooting, EDR, Microsoft MDM, Proxy concepts

ticketing systems , Networking Basics, Windows Support, Hardware Troubleshooting, Remote Support, Active Directory

Ticket handling end-user support, Basic networking knowledge LAN IP Wi-Fi, Desktop Laptop hardware software troubleshooting, Windows OS installation configuration support, Printer scanner peripheral support

remote user support , password resets , Software Installations, Windows 10, Office 365, Vpn, Data Security, Patch Management, Remote Desktop tools, hardware upgrades, Active Directory, L1 L2 technical support

desktop computers , computer hardware, Hardware Maintenance, Remote Support, Printer Support, Itil, technical support, Troubleshooting, on-site client visits