Who We Are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

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About This Role

About this Role

We are seeking an experienced Data Governance professional with strong expertise in IT Service Management to support data quality, service continuity, and operational excellence. The role requires hands‑on experience across data governance practices, GCP resource knowledge, and end‑to‑end Incident and Change Management. The individual will work across functional teams, ensuring standardised processes, compliance, and effective stakeholder engagement within a global operating model.

What You'll Do

Data Governance

Design and implement governance frameworks to maintain data quality, consistency, and security
Standardise and simplify data management processes through cross‑functional collaboration
Monitor governance activities, reporting compliance and gaps to relevant stakeholders

Incident Management

Lead and coordinate major incidents, ensuring rapid resolution and minimal business disruption
Participate in Major Incident reviews and Change Advisory Board sessions
Review, monitor, and report on incident trends, ensuring alignment with ITSM procedures

Change Management

Plan, schedule, and assess changes to mitigate risks and reduce operational impact
Engage with cross‑functional partners for resource planning, consultation, and implementation
Identify conflicts in change requests and ensure adherence to established change processes

Additional Role Expectations

Operate collaboratively within a global team environment
Contribute towards continuous improvement and process simplification initiatives

Uphold Vodafone Way behaviours including speed, simplicity, innovation, and customer‑first mindset

Who You Are

4–8 years of experience in Data Governance and IT Service Management
Strong analytical and problem‑solving approach with proficiency in Google Cloud Platform
Skilled in incident and change processes with prior experience in service operations
Excellent verbal and written communication skills in English
Ability to identify risks early, escalate appropriately, and respond quickly to operational challenges
Team‑oriented with a focus on continuous improvement and collaborative delivery
Preferred qualifications: ITIL certification, exposure to telecom domain, experience in large global organisations
Graduate or Post‑graduate qualification in engineering or related technical discipline
Valid Indian passport with rare travel requirements

Not a perfect fit

Concerned you may not meet every requirement Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's In It For You

Opportunity to contribute to high‑impact global data governance and service continuity initiatives
Exposure to GCP-based enterprise systems and advanced ITSM practices
Work within a collaborative global environment focused on innovation, customer value, and continuous improvement
Experience in working across multi‑functional and multi‑market teams within a global telecom ecosystem

What Skills You Will Learn

Advanced data governance frameworks and tooling
Practical ITIL application across Incident, Change, and Service Operations
Cross‑functional collaboration and stakeholder engagement in a complex organisational setup
Cloud platform proficiency, especially within GCP environments
Process optimisation, automation awareness, and agile ways of working

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we're working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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Data Governance Engineer

Senior Data Governance Engineer (Manager)