Offshore Delivery Lead _Chennai and Noida

Qualifications

Required

18+ years of experience in IT delivery roles, with a focus on offshore program management.
Strong communication and coordination skills for managing offshore-onsite interactions.
Experience managing offshore delivery units of €5M–€20M with 50–200 team members.
Practical experience in resolving offshore delivery impediments
Experience managing support transformation programs on enterprise applications - SAP/S4HANA
Awareness of digital transformation trends such as SRE, automation testing, AI, and predictive analytics.

Responsibilities

Offshore Delivery Leadership

Lead AD/AMS delivery programs from offshore, managing geographically distributed teams across multiple delivery model
Key responsibility includes end-to-end delivery of Application Management Services (AMS) for the assigned account, ensuring service stability, operational performance, SLA/KPI attainment and customer satisfaction
Primary operational interface for the customer from offshore, leading governance, managing escalations, aligning priorities, and driving continuous improvement across the service.
Drive service transformation initiatives that improve customer experience, operational efficiency, and long-term delivery sustainability
Influence account strategy by identifying service risks, improvement opportunities, and investment priorities that strengthen the AMS operating model
Ensure successful execution of mid-to-large scale programs with coordination across offshore and onsite teams.
Manage offshore delivery units ranging from €5M–€20M with team sizes of at least 150-200+ professionals.
Experience in managing support/transformation programs on enterprise applications like SAP/S4HANA
Resolve day-to-day delivery impediments with a hands-on, solution-oriented approach.

Solutioning and Technology Support

Stay updated on digital trends such as SRE, automation, predictive analytics, AI and DevOps.
Collaborate with various capability units within the organization for any support/technical interventions

People Management

Identify and onboard offshore talent and support coaching and mentoring
Support career development, mentoring, and servant leadership practices.
Facilitate integration of offshore teams with onsite and customer teams meetups, upskilling, and cross-skilling initiatives.

Operational and Financial Management

Track/reporting of operational parameters - Revenue, margin, utilization etc., for assigned programs/accounts
Manage offshore delivery operations and coordinate with internal stakeholders and onsite teams for reporting.

Delivery Head

Delivery Head (AVP)