Project Role : Custom Software Engineer

Project Role Description : Design, build and configure applications to meet business process and application requirements.

Must have skills : Contact Center Technology Implementation

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As a Custom Software Engineer, a typical day involves designing, building, and configuring applications tailored to fulfill specific business process and application needs. This role requires close collaboration with various stakeholders to ensure that the solutions developed align with organizational goals. The workday often includes analyzing requirements, developing software components, and refining applications to enhance operational efficiency. Continuous engagement with project teams to adapt and improve application functionalities is a key aspect of the daily routine, ensuring that the software solutions remain effective and relevant to evolving business demands.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to gather and analyze business requirements for application development.
Ensure the quality and performance of applications through rigorous testing and validation.
Document technical specifications and maintain clear communication with stakeholders throughout the project lifecycle.
Support junior team members by sharing knowledge and assisting in problem-solving activities.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Contact Center Technology Implementation.
Experience with integration of contact center solutions with existing business applications.
Strong understanding of application design principles and software configuration techniques.
Ability to troubleshoot and resolve technical issues related to contact center technologies.
Familiarity with deployment and maintenance of contact center platforms to ensure seamless operation.

Additional Information:

The candidate should have minimum 3 years of experience in Contact Center Technology Implementation.
This position is based at our Hyderabad office.
A 15 years full time education is required.

, 15 years full time education