About Position:

We are looking for an experienced Amazon Connect Engineer to design, implement, and support AWS based contact center solutions using Amazon Connect. The role requires strong hands-on experience in contact center workflows, IVR design, AWS integrations, and telephony concepts, along with the ability to troubleshoot production issues and support business critical customer experience systems.

Role: Amazon Connect Developer
Location: All Persistent Location
Experience: 5 to 10 Years
Job Type: Full Time Employment

What You'll Do:

Design, configure, and maintain Amazon Connect contact center solutions
Develop and manage Amazon Connect contact flows, routing profiles, queues, and IVR logic
Integrate Amazon Connect with AWS services such as Lambda, Lex, Polly, DynamoDB, S3, and CloudWatch
Implement call routing, inbound/outbound calling, whisper, transfer, and hold workflows
Handle CCP configuration, agent setup, and real‑time monitoring
Analyze and troubleshoot call flow, telephony, SIP, and CTI issues
Monitor contact center performance using reports, metrics, and dashboards
Support production issues, perform root‑cause analysis, and implement fixes
Work closely with business, CX, and IT teams for enhancements and integrations
Ensure security, access control, and compliance using AWS IAM and policies

Expertise You'll Bring:

Hands on experience with Amazon Connect
Strong knowledge of Contact Flows, IVR, CCP, Queues, and Routing Profiles
Experience integrating Amazon Connect with AWS Lambda
Working knowledge of Amazon Lex and Amazon Polly
Understanding of Contact Center, CTI, SIP, VoIP, and PSTN
Experience with call routing, inbound/outbound calls, and reporting
Familiarity with AWS IAM, CloudWatch, S3, and DynamoDB
Strong troubleshooting and problem-solving skills

Benefits:

Competitive salary and benefits package
Culture focused on talent development with quarterly growth opportunities and company-sponsored higher education and certifications
Opportunity to work with cutting-edge technologies
Employee engagement initiatives such as project parties, flexible work hours, and Long Service awards
Annual health check-ups
Insurance coverage: group term life, personal accident, and Mediclaim hospitalization for self, spouse, two children, and parents

Values-Driven, People-Centric & Inclusive Work Environment:

Persistent is dedicated to fostering diversity and inclusion in the workplace. We invite applications from all qualified individuals, including those with disabilities, and regardless of gender or gender preference. We welcome diverse candidates from all backgrounds.

We support hybrid work and flexible hours to fit diverse lifestyles.
Our office is accessibility-friendly, with ergonomic setups and assistive technologies to support employees with physical disabilities.
If you are a person with disabilities and have specific requirements, please inform us during the application process or at any time during your employment

Let's unleash your full potential at Persistent -persistent.com/careers

Persistent is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.

Amazon Connect Developer