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Skills:
Contact Control Panel (CCP), Aws Lambda, S3, Dynamodb, Kinesis, Cloudwatch, Amazon Connect, Cti, Pstn, Rest Apis, AWS IAM, VoIP, Amazon Polly, SIP, Amazon Lex, Routing Profiles, Queue Management, Serverless architectures, Agile delivery methodologies, IVR design, Security Policies, Telephony infrastructure, Contact Flows
