Area(s) of responsibility

Key Responsibilities

Design, develop, and implement ServiceNow solutions across ITSM, CSM, Integrations, or other modules as per business needs.
Customize ServiceNow applications, workflows, forms, business rules, client scripts, UI policies, and integrations.
Collaborate with business analysts, architects, and stakeholders to understand requirements and deliver solutions.
Develop and configure ServiceNow applications using JavaScript, Glide API, Flow Designer, and IntegrationHub.
Integrate ServiceNow with external systems via REST, SOAP, APIs, and MID Server.
Maintain platform stability, performance, and upgrades including patch management and version upgrades.
Create and maintain technical documentation, including solution designs and user guides.
Follow ServiceNow best practices and ensure security and compliance standards are met.
Troubleshoot issues, perform root cause analysis, and provide ongoing support.

Required Skills Experience

Hands-on experience as a ServiceNow Developer (minimum 3+ years).
Strong knowledge of ServiceNow core platform features and capabilities.
Expertise in ServiceNow scripting (JavaScript, Glide, Jelly, AngularJS preferred).
Experience in at least one or more modules: ITSM, CSM, Integrations
Knowledge of integrations (REST/SOAP APIs, web services, LDAP, SSO, etc.).
Familiarity with ServiceNow Studio, Update Sets, Flow Designer, Service Portal development.
Experience with platform upgrades, performance tuning, and troubleshooting.
Good understanding of ITIL/ITSM processes.
Strong communication and problem-solving skills.

Preferred Qualifications

Soft Skills

ServiceNow Developer - Technical Specialist-App Development