Air Freight Operations, Key Account Management, Customs Clearance Coordination, Problem Solving Decision Making, Leadership Team Management, Customer Relationship Management, ERP TMS Systems, Freight Forwarding Customer Service, Stakeholder Management, Shipping Documentation, Advanced MS Excel MIS Reporting, Ocean Freight Import Export, Shipment Tracking Visibility, Incoterms

telephony systems, Team Management, Process Optimization, Sla Management, Metabase, Workforce Planning, Sagepilot, Odoo ERP, Zoho Desk, helpdesk CRMs, WhatsApp business API, problem-solving skills, customer service operations leadership

Agile Project Management, Amazon Connect, Genesys, five9, CCaaS, Customer Service AI, Conversational AI, Nice, Data compliance knowledge

Client Relationship Management, Quality control methodologies, Inspection operations lifecycle, Team supervision, Garment manufacturing processes, Industry standards