ticketing systems , Itil Framework, Operating Systems, Windows, customer service, hardware platforms, Service Management, service desk tools, Technical Troubleshooting

O365, Servicenow, Windows, Jira, Microsoft 365, Vpn, Macos, Azure, AWS, MDM tools, Active Directory, zendesk, Zoom

Servicenow, Problem-solving, MACD Operations, Project Coordination, VoIP Technologies