Role Type

• Offshore Support Team (India)

• Supporting multiple global customers .

Location – Hyderabad (Hybrid)

Shift - CET/CEST Hours

Role Overview

We are looking for an SAP BTP Support Engineer to join our offshore support team in India. This role focuses on handling application and platform support tickets for multiple customers using SAP Business Technology Platform (BTP) services such as SAPUI5 applications, CAPM (Node.js), SAP Build Process Automation (BPA),Document Management Service (DMS), and Identity Authentication Service (IAS).The engineer will be responsible for analyzing application issues, troubleshooting production problems, managing deployments, and ensuring smooth operation of

applications hosted on SAP BTP across multiple customer landscapes. The role requires strong technical expertise in SAP BTP services, application architectures, and support processes, combined with the ability to independently investigate issues and deliver reliable solutions.

Key Responsibilities

• Act as the primary technical owner of support tickets related to SAP BTP applications and services.

• Analyze incidents and service requests raised through ticketing tools such as Jira.

• Troubleshoot issues in SAPUI5 applications, CAPM (Node.js) services, and BTP hosted applications.

• Investigate and resolve production issues including application errors, deployment failures, and integration issues.

• Handle escalations and provide timely resolutions aligned with SLA targets.

• Perform bug fixes and minor enhancements in applications and services.

• Analyze application logs, traces, and monitoring tools to identify root causes.

• Provide detailed Root Cause Analysis (RCA) for critical and recurring issues.

• Understand and analyze application architectures to diagnose issues effectively.

• Manage role collections, user access, and authorization assignments in BTP.

• Handle deployments across environments using CI/CD pipelines.

• Work with Git repositories for version control and code management.

• Troubleshoot authentication and authorization issues involving IAS and application-level security.

• Support SAP BPA workflows and troubleshoot automation-related issues.

• Manage and troubleshoot SAP DMS-related document handling issues.

• Collaborate with development teams, architects, and stakeholders for complex issues.

• Maintain documentation of solutions, known issues, and troubleshooting procedures.

• Provide proactive recommendations to improve application stability and performance.

Required Technical Skills

SAP BTP Technologies

• Strong hands-on experience with minimum 4+ years in SAP BTP services.

• Experience working with SAPUI5/Fiori applications.

• Hands-on experience with CAPM (Node.js) development and support.

• Experience with SAP Build Process Automation (BPA). (Nice to have)

• Knowledge of SAP Document Management Service (DMS).

• Experience with SAP Identity Authentication Service (IAS).

Application Development & Troubleshooting

• Strong debugging and troubleshooting skills for UI and backend services.

• Ability to analyze logs, traces, and runtime errors.

• Understanding of application architecture (frontend, backend, services).

• Experience in fixing bugs and supporting live applications.

DevOps & Deployment

• Experience with CI/CD pipelines for application deployment.

• Hands-on experience with Git for version control.

• Experience managing deployments across multiple environments.

Security & Access Management

• Strong understanding of authentication and authorization concepts.

• Experience with IAS integration and SSO configurations.

• Experience managing role collections and user roles in SAP BTP.

• Knowledge of OAuth, SAML, and token-based authentication.

Platform & Operations

• Experience handling production support and escalations.

• Understanding of monitoring tools and alert handling.

• Ability to manage multiple tickets across customers simultaneously.

Skills & Competencies

• Strong analytical and problem-solving skills.

• Ability to independently investigate and resolve complex issues.

• Proactive mindset with ownership of issues and escalations.

• Strong communication skills to interact with global teams and customers.

• Ability to provide clear and structured RCA documentation.

• Good understanding of support processes and incident management.

• Ability to work in a structured and disciplined manner.

What We Expect From You

• A get things done mindset with strong ownership.

• Ability to work independently in a support environment.

• Proactive approach in identifying and preventing issues.

• Ability to quickly analyse logs and debug application problems.

• Strong collaboration with global teams and stakeholders.

• Commitment to ensuring high availability and reliability of applications.

Nice to Have

• Experience supporting ECC, S/4HANA Cloud, SuccessFactors or other SAP

cloud applications.

• Exposure to integration between BTP applications and external systems.

• Familiarity with SAP Cloud Transport Management.