Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
Document findings and solutions to enhance knowledge sharing and improve support processes.
Assist in the implementation of system updates and patches to minimize downtime.
Support junior team members by sharing expertise and providing guidance when needed.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Epic Systems.
Strong analytical and problem-solving abilities to diagnose and resolve software issues effectively.
Experience with system monitoring tools and incident management processes.
Ability to communicate technical information clearly to both technical and non-technical stakeholders.
Familiarity with software lifecycle and support methodologies.
Capability to work under pressure and manage multiple priorities in a fast-paced environment.

Additional Information:

The candidate should have minimum 2 years of experience in Epic Systems.
This position is based at our HDC4 - SEZ location.
A 15 years full time education is required.