Job Summary

Drive transformational change across our global finance operations through process optimisation, quality enhancement, and strategic innovation.
This is pivotal role reports directly to the GPLs and partners with central Process Performance Excellence (PPE) team to elevate operational maturity across GCFO workstreams
Drive PPE Framework & Op Ex Strategy within relevant GPL workstream to identify optimisation opportunities
Collaborate with GPLs and work on Book of work to focus to uplift the maturity of the processes and making it leaner etc.
Play a critical role in process mining, identifying KPIs & dashboards to drive process insights

Process Transformation & Innovation

Lead end-to-end process redesign initiatives across finance functions, delivering measurable improvements in efficiency, accuracy, & cycle times
Architect scalable operating models that support business growth while reducing complexity & operational risk
Champion automation & digital transformation leveraging RPA, AI/ML, and intelligent workflow solutions
Establish PPE governance frameworks with clear ownership, controls, & performance metrics
Drive standardisation & harmonisation of processes across regions & business units

Operational Excellence & Quality Management

Design & implement comprehensive quality assurance frameworks with zero-defect mindset
Deploy Lean Six Sigma methodologies to eliminate waste, reduce variation, & optimise resource utilization
Build continuous improvement culture through kaizen events, process mining, & root cause analysis
Operationalise KPI dashboards & real-time monitoring capabilities for proactive issue resolution
Lead defect prevention programs & implement mistake-proofing techniques across critical processes

Strategic Partnership & Change Leadership

Work with Finance leadership to translate strategic objectives into operational roadmaps
Act as trusted advisor to GPL and PPE Head on operational transformation priorities
Lead cross-functional teams through complex change initiatives with strong stakeholder engagement
Develop business cases demonstrating ROI for process improvement & technology investments
Foster collaboration between Finance, Technology, Operations & Risk teams

Regulatory & Compliance Excellence

Ensure process designs meet regulatory requirements (UK ACG, Basel, PRA, IFRS, tax & Regulatory compliance)
Strengthen controls environment while simplifying processes & reducing operational burden
Support audit readiness through robust documentation, testing protocols, & evidence management
Drive remediation of audit findings & regulatory observations with sustainable solutions

Capability Building

Develop training programs to upskill finance teams on process improvement methodologies
Create centre of excellence for process optimization, automation, and quality management
Mentor Process leaders on operational excellence principles & change management

Regulatory & Business Conduct

Display exemplary conduct and live by the Group's Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Key stakeholders

GCFO COO MT
Relevant GPL
PPE Team
Global Op Ex team
ARIS GPT
SAP Signavio
ProHance team
Relevant Technology teams
Infrastructure & Security Teams

Skills And Experience

Technical & Analytical Skill
Leadership & Soft Skill

Qualifications

Education & Certifications

MBA, Master's in Finance, or equivalent advanced degree
Lean Six Sigma Black Belt certification required; Master Black Belt preferred
Professional certifications (CA, CPA, CFA, CIMA, or equivalent) highly valued

Experience & Expertise

12-15+ years in finance operations, with 5+ years leading operational excellence or transformation programs
Proven track record delivering large-scale process transformation in banking or financial services
Deep domain expertise across multiple finance functions (Accounting, Financial Reporting, FP&A, Treasury, Tax)
Hands-on experience with process improvement methodologies (Lean, Six Sigma, Kaizen, Value Stream Mapping)
Demonstrated success implementing automation solutions (RPA, workflow tools, AI-enabled platforms)
Strong understanding of regulatory environment and compliance requirements in banking

Technical & Analytical Skills

Expert in process mapping, analysis, and redesign using tools like ARIS, Signavio, or Celonis
Proficient in data analytics and visualization platforms (Tableau, Power BI, Alteryx)
Strong knowledge of ERP systems (SAP, Oracle) and finance technology ecosystem
Experience with project management methodologies (Agile, Waterfall, hybrid approaches)
Advanced Excel and data manipulation capabilities for complex analysis

Leadership & Soft Skills

Exceptional change management skills with ability to influence without authority
Strategic thinker with strong business acumen and commercial orientation
Outstanding communication skills; ability to present complex concepts to C-suite executives
Proven ability to build consensus and drive results in matrixed, global organizations
Results-driven leader with high standards, attention to detail, and execution excellence
Cultural sensitivity and experience managing diverse, geographically dispersed teams

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

VP - Ops Excellence