Job Purpose

Job Purpose:

To act as the primary point of contact for corporate travel clients, delivering outstanding service while driving revenue growth through expert travel consultation and efficient booking solutions. This role is responsible for managing end-to-end travel arrangements, nurturing client relationships, and achieving individual sales goals through strategic cross-selling and up-selling of travel products and services.

Key Result Responsibilities

Key Responsibilities:

Client Relationship Management

Serve as the primary liaison for corporate clients, ensuring a high level of customer satisfaction and loyalty.
Build and maintain strong, long-term relationships with key corporate accounts.
Understand client travel policies, preferences, and requirements to deliver tailored travel solutions.

Travel Consultation and Booking

Provide expert advice on travel options, including flights, accommodations, ground transportation, and visa requirements.
Manage end-to-end travel arrangements, ensuring accuracy, efficiency, and compliance with client policies.
Utilize booking tools and global distribution systems (GDS) preferably Galileo to secure optimal travel itineraries.

Sales and Revenue Generation

Achieve individual sales targets through effective cross-selling and up-selling of travel products and services.
Identify opportunities to promote value-added services and travel upgrades to enhance client experience and increase revenue.
Monitor and report on sales performance and client activity.

Problem Resolution and Support

Handle travel disruptions, changes, and emergencies with professionalism and urgency.
Provide timely support and solutions to client issues, ensuring minimal impact on travel plans.
Liaise with suppliers and service providers to resolve booking or service-related concerns.

Market and Product Knowledge

Stay informed about travel trends, airline policies, and destination updates.
Maintain strong knowledge of travel products, loyalty programs, and corporate travel tools.
Share insights and recommendations with clients to enhance their travel planning.

Operational Excellence

Ensure accurate and timely processing of all travel bookings and documentation.
Maintain compliance with industry regulations and company policies.
Implement efficient workflows to minimize errors and maximize productivity.
Continuously monitor and improve service delivery standards.

Key Result Responsibilities - Continued

Strong communication and interpersonal skills with customer-focused approach.
Detail-oriented with excellent organizational and multitasking abilities.
Proactive problem-solving mindset.
Team player with flexibility to adapt to changing business requirements. Must be willing to work on weekends & in roster.

Qualifications (Academic, Training, Languages)

Education:

Bachelor's degree in Tourism Hospitality, Business Administration or related field.
IATA certification preferred.

Experience

3+ years of work experience in Travel industry.
GDS experience, preferable Galileo.
Must be willing to work on weekends and in roster.Top of Form

Work Experience

3+ years of work experience in a Travel Industry.

Previous experience working as a Retail Travel Consultant or in a similar role with a travel company/agency.

Corporate Travel Consultant