About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specializes in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India, Australia, South Africa, Australia, South Africa and Mexico. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Title: Assistant Manager – Human Resources Business Partner (HRBP)

Job Type: Full Time

Function/Department: Human Resources

Location: Mumbai/ Bangalore/ Hyderabad

Work Mode: Work from Office

Immediate Joiners Only

Role Summary:

We are looking for a dynamic and people-centric Assistant Manager – HR Business Partner (HRBP) to support business leaders in driving a high-performance, engaged, and inclusive workforce. This role will act as a strategic partner to business units, aligning HR practices with organizational objectives while championing Firstsource's EVP: empowering people, enabling growth, fostering innovation, and delivering meaningful impact.

Key Responsibilities:

1. Business Partnership

Partner with business leaders to understand talent priorities and deliver HR solutions aligned with business strategy
Provide data-driven insights on workforce trends, productivity, attrition, and engagement
Support organizational design and workforce planning

2. Employee Experience & Engagement (EVP Focus)

Drive initiatives that enhance employee experience across the lifecycle (hire-to-retire)
Champion a people-first culture by promoting inclusivity, well-being, and recognition programs
Actively listen to employee feedback and implement engagement strategies aligned with EVP

3. Performance & Development

Drive performance management processes, ensuring goal alignment and fair evaluation
Support leadership development, capability building, and succession planning
Promote a continuous learning culture aligned with career growth aspirations

4. Talent Development

Collaborate with LMD to design learning to align with business needs
Identify skill gaps and support capability-building initiatives

5. Employee Relations & Governance

Manage employee relations issues with fairness, empathy, and compliance
Ensure adherence to company policies, labor laws, and ethical standards
Support investigations, conflict resolution, and disciplinary processes

6. Change Management & Transformation

Act as a change champion during organizational transformations
Support communication and adoption of new initiatives, tools, and practices
Enable a culture of innovation and agility

7. HR Analytics & Reporting

Track key HR metrics (attrition, retention, engagement scores, diversity metrics)
Provide insights and recommendations to improve workforce outcomes

Key Success Metrics:

Employee engagement scores
Attrition and retention rates
Quality of hire and onboarding experience
Performance management effectiveness
Business stakeholder satisfaction

Skills & Competencies:

Core HR Competencies

Strong business acumen and HR analytics capability
Employee relations and conflict resolution skills
Knowledge of labor laws and compliance

Behavioral Competencies (Aligned to EVP)

People-first mindset with high empathy
Strong collaboration and stakeholder management
Agility and adaptability in a fast-paced environment
Innovation mindset with continuous improvement focus
High integrity and confidentiality

Qualifications & Experience:

MBA/PGDM in Human Resources or equivalent
5–8 years of experience in HRBP or generalist roles (preferably in BPM/ITES/Services industry)
Experience managing frontline/operations-driven workforce is an advantage
Comfortable to work in Shifts – Night Shifts preferred (US window)

Assistant Manager Human Resources

Assistant Manager Human Resources