Key Responsibilities:

Windows Server Management:

Install, configure, and maintain Windows Server 2016/2019/2022 environments for optimal performance and reliability.

DNS Administration:

SCOM Monitoring:

Monitor and manage system health and performance using System Center Operations Manager (SCOM).

ADFS Management:

Support day-to-day operations of Active Directory Federation Services (ADFS), including monitoring, basic configuration checks, and first-level troubleshooting of federation and SSO issues.

PKI Infrastructure:

Conduct routine PKI tasks, including certificate request processing, renewal tracking, and monitoring PKI services, escalating infrastructure-level issues as required.

Active Directory Administration:

PowerShell Automation:

Develop and implement PowerShell scripts to automate routine tasks, improve efficiency, and reduce manual intervention.

Entra ID & Entra ID Connect:

Perform monitoring, troubleshooting, and support for Entra ID Connect and Entra ID services, including user synchronization issues and access requests.
Escalate complex issues to L3 support teams.

Security & Compliance:

Implement best practices to ensure the security and compliance of Windows Server and Active Directory environments.

Troubleshooting & Support:

Provide advanced troubleshooting for Windows Server and Active Directory-related issues, collaborating with other IT teams for incident resolution.

Documentation:

Maintain comprehensive documentation of configurations, processes, and procedures.

Continuous Improvement:

ITSM Process Implementation:

Apply IT Service Management (ITSM) processes, including change management, request handling, and incident management.