Comapny: Ascendion

Experience: 5-15yrs

Work Mode: Hybrid (2 to 3 Days in a week from office)

Shift: 2 PM to 11 PM IST (open to stretch timings on need basis)

Location: Vadodara, Pune, Chennai, Hyderabad, Bangalore

Job description

We are looking for a Lead Production Support Engineer (.NET & Python) with strong technical expertise and leadership capabilities to support critical healthcare applications and integration workflows. The ideal candidate should have excellent communication skills, experience leading support teams, and a proactive approach to incident management and automation.

Key Responsibilities

Lead L3 production support for Guiding Care integrations and related healthcare applications.
Troubleshoot and resolve production issues involving APIs, middleware, application logs, and SQL databases.
Perform root cause analysis (RCA) and implement minor bug fixes/enhancements using C#/.NET.
Develop Python-based automation scripts for monitoring, configuration validation, and regression testing.
Collaborate with Support, Development, QA, and Infrastructure teams on incident resolution, hotfixes, and releases.
Monitor integration endpoints, identify performance bottlenecks, and ensure system reliability.
Maintain knowledge base articles, troubleshooting guides, and support documentation.
Participate in a 24x7 on-call support model and drive major incident management activities.
Mentor team members and provide technical leadership for production support initiatives.

Required Skills

9+ years of experience in Application/Production Support.
Strong hands-on experience with C#/.NET, Python, and SQL Server.
Expertise in troubleshooting REST APIs, integrations, middleware, and database issues.
Experience with healthcare applications and integration workflows (Guiding Care preferred).
Strong analytical, problem-solving, and stakeholder management skills.
Excellent verbal and written communication skills with the ability to lead discussions and coordinate across teams.

Preferred

Healthcare/Payer domain experience.
Exposure to Azure/AWS, CI/CD, and DevOps practices.
ITIL knowledge and experience in a 24x7 support environment.

.Net Production Support