Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Ab Initio

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with system performance, troubleshooting complex scenarios, and collaborating with different teams to maintain system reliability and efficiency throughout the day.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize downtime.
Document findings and solutions clearly to support knowledge sharing and future troubleshooting efforts.
Assist in the continuous improvement of support processes and tools to enhance service quality.
Provide guidance and support to junior team members to foster their professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Ab Initio.
Strong problem-solving skills with the ability to analyze complex system issues and implement effective solutions.
Experience in monitoring and maintaining critical business applications to ensure high availability and performance.
Familiarity with debugging tools and techniques to identify root causes of software malfunctions.
Ability to work collaboratively within a team environment and communicate technical information clearly.
Understanding of system integration and data flow within enterprise environments.

Additional Information:

The candidate should have minimum 3 years of experience in Ab Initio.
This position is based at our Bengaluru office.
A 15 years full time education is required.