About Mercari

Mercari is a Japan-based global marketplace company with a mission to create value in a global marketplace where anyone can buy and sell. At Mercari India, we aim to build a strong People function that supports our growing tech and product teams and helps shape an inclusive, vibrant, and efficient workplace.

Role Overview

We're looking for a detail-oriented and driven HR Operations to join us on a 12-month contract. This role is pivotal in delivering smooth, compliant, and people-first HR operations as we scale. You'll help shape employee experiences from day one to exit and everything in between.

Just as important as your skill set is your mindset. At Mercari, culture fit matters deeply. We're looking for someone who thrives in a collaborative, transparent, and ownership-driven environment, someone who brings curiosity, empathy, and integrity to their work.

Key Responsibilities

Employee Lifecycle Operations

Manage end-to-end onboarding and offboarding processes including documentation, system updates, IT coordination, orientation logistics and post exit support to ex-employees.
Ensure all employee lifecycle events (probation confirmations, transfers, contract extensions, exits) are processed accurately and on time
Ensure documentation of processes and manuals

HRIS & Data Management

Maintain accurate employee data in the HRIS and other tools and regularly audit for completeness, compliance, accuracy and consistency
Ensure timely updates of organizational changes, reporting lines, and personal information on all relevant tools
Generate recurring and ad-hoc reports for HR, Finance, and leadership teams
Maintain digital employee files and documentation repositories in line with data protection and legal requirements

Payroll & Benefits Administration

Prepare monthly payroll inputs such as new joiner data, exits, deductions, leaves, and variable payouts
Coordinate with finance and external payroll vendors to ensure timely, accurate salary processing
Administer employee benefits including insurance, wellness programs, reimbursements, and leave management
Address escalations from employees regarding payroll and benefits-related issues, ensuring timely resolution

Compliance & Audit Readiness

Maintain compliance with labor laws and statutory regulations (PF, ESI, gratuity, bonus, etc.)
Support documentation requirements for internal and external audits
Ensure timely filings and records for POSH, labor inspections, and other legal compliances

Employee Query Management

Act as a key point of contact for employee HR-related queries, ensuring high-quality, timely responses
Draft and issue employment letters, experience letters, verification letters, and other employee communications
Maintain and manage a centralized query tracker to identify recurring issues and resolution patterns

Vendor & Stakeholder Management

Independently handle all our vendors
Coordinate with vendors for background verification, insurance, HR systems, and wellness partners
Monitor SLAs, escalate service delays, and maintain professional relationships to ensure service quality
Facilitate timely invoice processing and payment coordination in collaboration with finance and procurement teams
Establish yourself as the SPOC for HR operations and solve all member related problems efficiently in a timely manner

Policy Adherence & Documentation

Ensure execution of HR processes in alignment with company policies and local labor laws
Maintain and update process documents, SOPs, and policy wikis as per evolving business or compliance needs
Conduct periodic reviews of policies to identify gaps, redundancies, or outdated practices

Process Improvements & Optimization

Identify manual, repetitive tasks across HR operations and propose improvements for efficiency and accuracy with AI
Collaborate with Japan teams to streamline workflows, reduce friction, and standardize operational practices
Implement simple automation tools such as mail merges, HRIS workflows, macros, and dashboards to eliminate redundancy
Analyze recurring process gaps or delays and prepare structured improvement plans with measurable impact
Contribute to building scalable, future-ready operations with a data-informed and ai-first approach

Generic HR support

Contribute to various HR projects and initiatives
Maintain strict confidentiality of all sensitive employee and company information

Requirements

What We're Looking For

5-6 years of experience in end-to-end HR Operations roles, preferably in a tech or fast-paced company
Experience managing onboarding, exit processes, payroll coordination, and compliance
Proficient in using ai for automation, Workday, HRIS systems, Google Workspace, and Excel/Sheets
Excellent verbal and written communication skills
A problem solver who is highly organized, detail-oriented, and able to maintain confidentiality
A team player who believes in collaboration, inclusion, and building a transparent, respectful workplace
Should have high level of ownership of all things operations
Empathy, curiosity, and humility in daily interactions
An AI-ready mindset, someone who is open to using technology, automation, and AI-driven tools to improve operational efficiency and employee experience

Benefits

Contract Details

Type: Fixed-term contract

Duration: 12 months

Start Date: Immediate or as per availability

If you are passionate about building smooth employee experiences and love being at the heart of HR operations, we'd love to hear from you!

Associate - HR Operations (On-Contract)