Job Summary

Lead and manage all restaurant operations to drive profitability, enhance customer experience, and develop a high-performing team. Implement strategies to boost sales, control costs, and maintain brand standards in a dynamic hospitality environment.

Responsibilities

Oversee daily restaurant operations to ensure smooth workflow and high service standards
Lead and coordinate all departments including service, kitchen, reservations, marketing, and administration to achieve operational goals
Develop and execute operational strategies to improve efficiency and profitability
Drive sales growth by implementing strategies to increase average spend, customer retention, and repeat visits
Build and maintain strong relationships with corporate clients, business partners, and VIP guests to expand business opportunities
Identify and pursue new revenue streams and partnerships to grow the restaurant's market presence
Recruit, train, coach, and develop department heads and team members to build a skilled and motivated workforce
Establish clear performance standards and accountability measures across departments to enhance team productivity
Foster a positive and high-performance work culture that supports staff retention and development
Manage budgets, monitor food and labor costs, and control operational expenses to meet financial targets
Review financial reports regularly and implement corrective actions to maintain profitability
Ensure exceptional guest satisfaction by maintaining brand standards and handling key customer feedback and escalations effectively

Required competencies and certifications

Diploma, Advanced Diploma, or Degree in Hospitality Management, Business Management, or related field
Minimum 5 years of management experience in the F&B, hospitality, or hotel industry
Proven ability to lead profitable restaurant or hospitality operations
Strong leadership skills with experience managing large teams and multiple departments
Proficient in financial management and business development
Excellent communication and stakeholder management skills
Ability to perform effectively in a fast-paced and dynamic environment

Other Information

Remuneration & Benefits

Basic Salary: From SGD 8000 per month
Profit Sharing Scheme
Sales Incentive Programme
Annual Leave and Medical Benefits
Staff Dining Benefits
Career Growth Opportunities

General Manager (Restaurant)