Power Bi, automation, Excel, Powerpoint, performance management, business analytics, process simplification, AI adoption, governance reporting

Excel, Program-management, Powerpoint, Business-intelligence tools, Business-performance metrics, CRM, Sales pipelines forecasting, Analytical problem-solving

contact center operations , Excel, Escalation Management, Data interpretation and storytelling, Vendor Partner Management, Complaint Grievance Handling, Operations Governance, Process Improvement, Root Cause Analysis RCA, Customer Experience Management