Servicenow, Access, JIRA, Sap Gts, Abap, Sap Hana, Wm, Hp Alm, Excel, Mm, Powerpoint, Visio, Sd, MS Project, Tm

Servicenow, Python, Javascript, ServiceNow Integration Hub, fine-tuning, Predictive Intelligence, escalation flows, Virtual Agent NLU, enterprise-grade conversational design, Agent Workflows, AI Frameworks, AI model training, RAG Retrieval Augmented Generation, Glide API, Gen AI Controller, prompt engineering, Generative AI, intent recognition, multi-turn conversations

Data Loader, Dashboards, Flows, JIRA, Confluence, Reports, Salesforce Cpq, Agile, Scrum, Salesforce Sales Cloud, Process Automation, CTI Telephony integration, Lightning Experience, Salesforce Service Cloud, Sales Service Console, Case Management, Milestones, entitlements, CRM Analytics, Omni-Channel, Lightning Knowledge